Perficient Digital Transformation

OCTOBER 24, 2024

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulations 52

Regulations Service Banking Cybersecurity 52

31 West

FEBRUARY 21, 2022

One of the solutions to these problems is outsourcing your help desk services. Here are 6 advantages of outsourcing your help desk services. The primary benefit of having an outsourced helpdesk is a reduction in operational costs. This allows businesses to customize the services and ensure it meets your budget.

Outsourcing 130

Outsourcing Service Streamline Operations Reduced Costs 130

Premier BPO

OCTOBER 23, 2024

Harnessing and leveraging data effectively is crucial for making informed decisions, driving innovation, and gaining a competitive edge. Companies that heavily rely on data and make informed decisions are increasing profits by 93%, boosting sales by 82%, and improving the speed of sales growth by 112%. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Forrester Digital Transformation

JUNE 15, 2022

Clari is a sales technology provider that helps sales teams streamline operations and improve revenue predictability. Traditionally, it has stayed away from deeper revenue intelligence capabilities that focus on interaction execution, preferring to aggregate that information from other tools and present it in Clari.

Streamline Operations 130

Streamline Operations Sales Service 130

Everest Group

JUNE 18, 2024

In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Automation Anywhere

OCTOBER 14, 2021

The pandemic has prompted changes in every industry, and financial services is no exception. Yet, the pandemic has accelerated the development of virtual service and the integration of digital channels such as web and chatbots with live channels such as call centers and live chat.

Service 98

Service Banking Robotics Process Automation Finance 98

Everest Group

APRIL 3, 2024

Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry. This technology can streamline operational processes, automate tasks, and enhance customer experience by fostering engagement through tailored experiences.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Groove Technology

FEBRUARY 4, 2025

At Groove Technology, we offer comprehensive dedicated software development services designed to meet diverse client needsfrom initial consultation to seamless integration. Their ongoing involvement allows for a deep understanding of your goals, enabling informed decision-making that supports your vision.

Software 130

Software Right-Sizing Collaborations Administrative 130

Magellan Solutions

MARCH 5, 2023

As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. What Is a Service Level Agreement? What is SLA, and how does it benefit your business?

Service 98

Service Administrative Outsourcing Right-Sizing 98

Everest Group

DECEMBER 27, 2024

In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

Streamline Operations 130

Streamline Operations Out-Tasking Insurance Engineering 130

Everest Group

AUGUST 5, 2024

This approach also helps create a CX ecosystem where different tools can seamlessly integrate and connect with each other for better efficiencies and information flow. Service Cloud helps businesses across industries deliver service from first contact to final delivery on multiple channels.

Sales 162

Sales Analytics Collaborations Marketing 162

Perficient Digital Transformation

MAY 8, 2023

Leaders in the healthcare, financial services, manufacturing, and automotive industries, among others, are seeking to improve the customer experience while streamlining operations for maximum efficiency and profitability. To learn more about Perficient’s manufacturing expertise, contact our experts today.

Management 119

Management Manufacturing Streamline Operations Research 119

Everest Group

APRIL 10, 2024

These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins. PE firms see the potential to acquire and merge these companies to create powerhouse vendors with broader service offerings and a larger client base, promising rapid growth and scalability.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

SEPTEMBER 19, 2024

These solutions also elevate customer experiences through personalized interactions, advanced self-service options, and consistent, context-aware engagement across all touchpoints. In HR , AI streamlines talent acquisition by matching candidates with roles that best fit their skills.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Premier BPO

OCTOBER 8, 2024

Organizations are looking for technologies that can significantly enhance data flow and decision-making within them, streamlining operations, improving accuracy, and gaining valuable insights. The integration of EDI and ETL provides real-time access to integrated data for quicker and more informed decisions.

Co-Sourcing 130

Co-Sourcing Outsourcing Efficiency Government 130

Everest Group

JUNE 6, 2023

Contact us directly for questions and or more information. Despite these issues, Cognizant ranked sixth in Everest Group’s latest version of the flagship leaderboard of global IT organizations – PEAK Matrix Service Provider of the Year 2023. Even with the remaining issues that need to be fixed, the company has sound fundamentals.

Banking 130

Banking Streamline Operations Analytics Collaborations 130

Everest Group

MAY 31, 2023

These priorities are: integrating a humanized and people-centric approach, leveraging data to make intelligent decisions, and strongly emphasizing the Software-as-a-Service (SaaS) ecosystem. In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry.

Insurance 130

Insurance Streamline Operations Out-Tasking Software 130

Everest Group

MARCH 17, 2023

Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. MGAs also are qualified to underwrite and bind coverage as well as perform customer support services, including policy issuance and claims management. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Everest Group

AUGUST 5, 2024

This approach also helps create a CX ecosystem where different tools can seamlessly integrate and connect with each other for better efficiencies and information flow. Service Cloud helps businesses across industries deliver service from first contact to final delivery on multiple channels.

Sales 130

Sales Analytics Collaborations Marketing 130

Intugo

DECEMBER 21, 2023

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? Or perhaps, is it a strategic move to enhance customer satisfaction and streamline operations?

Call Center 59

Call Center Customer Service Service Right-Sizing 59

Groove Technology

MARCH 22, 2023

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. Anypoint Platform is a cloud-native platform that provides tools and services for managing APIs, integration, and applications.

Management 130

Management Design Streamline Operations Flexibility 130

Perficient Digital Transformation

NOVEMBER 20, 2024

This collaboration aims to address one of the most significant pain points in healthcare: the often cumbersome and time-consuming approval process for medical treatments and services. The Challenge of Prior Authorizations Prior authorizations are essential for ensuring that treatments are safe, evidence-based, and cost-effective.

Healthcare 52

Healthcare Administrative Streamline Operations Out-Tasking 52

Everest Group

MAY 22, 2023

Enterprises are eager to harness this groundbreaking technology’s power to streamline operations, improve efficiency, and unlock new opportunities. What will the use of Generative AI in marketing mean?

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

Magellan Solutions

JULY 13, 2023

AI improves the quality of outsourcing services and promotes growth. Businesses can streamline operations by adopting AI-powered outsourcing solutions. AI algorithms improve resource allocation, allowing companies to make informed decisions. For two decades, we have been a top-tier provider of call center services.

Outsourcing 97

Outsourcing Robotics Process Automation Streamline Operations Reduced Costs 97

Groove Technology

AUGUST 1, 2022

Logistics are an essential part of a company’s supply chain because they ensure that you’re coordinating your operations to meet the demands of your customers successfully — processing orders, maintaining proper material storage, fleet management, cataloging inventory, shipping products, and so on.

Software 130

Software Supply Chain Management Automation Manufacturing 130

Amzur

MAY 9, 2024

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. Both RPA and AI technologies benefit businesses, including reduced operational costs and improved accuracy, and they can free up human employees to focus on more strategic tasks. Isn’t it?

Automation 105

Automation Inventory Management Robotics Process Automation Sales 105

SEBPO

JULY 17, 2024

Resource strategies such as onshoring, offshoring, nearshoring, smartshoring, and outsourcing can significantly impact budgets, production, service, delivery, and operations. In the late 20th century, companies outsourced select functions that they needed help to handle internally, such as manufacturing and fulfillment services.

Nearshoring 104

Nearshoring Offshoring Outsourcing Out-Tasking 104

Everest Group

JUNE 22, 2023

Given the lengthy, labor-intensive, and expensive process of bringing a new drug to market and conducting a clinical trial, clinical development stakeholders are constantly searching for technological solutions to automate workflows, streamline operations, reduce site and patient burden, and accelerate trial timelines.

Pharmaceuticals 130

Pharmaceuticals Regulations Accounting Research 130

AS White Global

AUGUST 4, 2022

No matter how big or how small your company is, accounting services are essential in supporting the day-to-day operations of your business. Offshoring accounting services provides a myriad of opportunities for your organisation to expand your business whilst addressing concerns on talent shortage, retention, and attrition.

Offshoring 98

Offshoring Accounting Jobbing Finance 98

IBM Services

DECEMBER 20, 2021

The need for a patient services platform. A robust patient services platform with an optimized patient experience is central to achieving this objective. IBM Consulting offers the IBM Patient Services Platform that combines services and technology to facilitate treatment journeys for healthcare providers and patients.

Pharmaceuticals 52

Pharmaceuticals Service Streamline Operations Manufacturing 52

IBM Services

JANUARY 25, 2022

The need for a patient services platform. A robust patient services platform with an optimized patient experience is central to achieving this objective. IBM Consulting offers the IBM Patient Services Platform that combines services and technology to facilitate treatment journeys for healthcare providers and patients.

Pharmaceuticals 52

Pharmaceuticals Service Streamline Operations Manufacturing 52

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Immedus

NOVEMBER 9, 2021

For example, Immedis uses artificial intelligence technology to power our Country Specific Information (CSI) capability, which provides a detailed payroll database of employee information fields needed for each country’s tax and benefit calculations and compliance requirements. Enables agility .

Payroll 80

Payroll Data Entry Streamline Operations Analytics 80

Anexa

SEPTEMBER 5, 2023

In today’s fast-paced digital landscape, customer service has evolved from a traditional, human-centric approach to a tech-driven, AI-powered strategy. The traditional customer service model, while effective in its time, often struggled to meet the demands of modern consumers. Want to learn more?

Customer Service 52

Customer Service Service BPO Streamline Operations 52

Perficient Digital Transformation

JANUARY 14, 2025

However, more organizations are moving away from traditional processes, embracing online platforms to streamline operations, expand their reach, and deliver better customer experiences. Then, use that information to craft experiences that feel truly individualized. This shift isnt just a trendits a revolution.

E-Commerce 52

E-Commerce Sales Research Inventory Management 52

31 West

APRIL 16, 2024

Consider cloud server support or outsourcing help desk services as examples – these are not only cost-effective solutions but also significant shifts in operational thinking that enable you to take your company to the next level. With judicious planning, IT support can morph from a financial black hole into a beacon of savings.

Software 130

Software Out-Tasking Labor Costs Outsourcing 130