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What We Do As A Customer Support Outsourcing Agency

Magellan Solutions

Wrong vs. right reasons to consider customer care outsource. Low-cost customer service providers are generally equipped to handle only repetitive support requests. Outsourcing isn’t a way to just get rid of customer support responsibilities. You may need to put in a lot of initial hours training your outsourced team.

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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. Foreign countries prefer to outsource jobs to the Philippines because it is receptive to western culture. Cheaper labor and operational costs. Exposure to popular western culture.