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When Do You Need to Outsource a Call Center

Magellan Solutions

For example, if you need help with healthcare services, the outsourcing company must be HIPAA (Health Insurance Portability and Accountability Act) compliant. Having round-the-clock assistance also protects PayPal’s customers from potential scams and fraudulent activities.

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Mastering healthcare data governance with data lineage

IBM Services

Healthcare organizations need a strong data governance framework to help ensure compliance with regulations like the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in the US and the General Data Protection Regulation (GDPR) in the EU. Inaccuracies might also lead to more delays or complications with insurance coverage.

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List of Companies That Outsource Call Centers

Magellan Solutions

Prudential Financial, a Fortune 500 company, provides financial, insurance, and investment management services to individuals and institutions in more than 40 countries. AXA, a French multinational insurance firm, moved its Hong Kong call center to the Philippines to strengthen its services to clients. Prudential Financial.

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Global Knowledge Process Outsourcing Market to Grow 23%

SourceFit

In particular, the pharmaceutical and biotech sub-segments show a high demand for clinical research and drug discovery services. Meanwhile, the banking, financial services and insurance (BFSI) capital markets segment faces increased demand for more complex products, increasing middle office outsourcing activity. Reference: – [link].

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Companies That Outsource Call Center Operations

Magellan Solutions

Prudential Financial, a Fortune 500 company, provides financial, insurance, and investment management services to individuals and institutions in more than 40 countries. AXA, a French multinational insurance firm, moved its Hong Kong call center to the Philippines to strengthen its services to clients. Prudential Financial.