Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Forrester Digital Transformation

MARCH 31, 2023

Insurers must focus on the ‘S’ of ESG to grow the market — and their revenue. Here’s how insurers can overcome top challenges and achieve scale.

Insurance 130

Insurance Marketing Finance Service 130

McKinsey and Company

SEPTEMBER 15, 2022

Autonomous mobility has the potential to dramatically transform the automotive insurance market, from underwriting to claims and beyond.

Insurance 126

Insurance Marketing Service 126

McKinsey and Company

MARCH 17, 2022

As insurers rethink agent relationships, American Family Insurance is looking ahead, investing in digital tools and solutions that help agencies stay on top of trends and changing customer needs.

Insurance 117

Insurance Service 117

Perficient Digital Transformation

APRIL 25, 2022

In our previous blogs , we’ve documented how insurance is a complicated product for the traditional commerce process. Insurance is one of the few products that is purchased that one hopes to never have to use – fulfilling a claim means something bad has happened.

Insurance 98

Insurance Service 98

Magellan Solutions

APRIL 28, 2023

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. With the rising inflation, insurance companies are looking for ways to reduce costs.

Administrative 98

Administrative Insurance Outsourcing Data Entry 98

Hyland

OCTOBER 17, 2022

In less than five years, insurers have gone from highly skeptical to fully embracing cloud-first strategies. A cloud computing platform allows insurance companies, with the help of software vendors, to create and host applications in the cloud without being concerned about the infrastructure the application will run on. Integration.

Insurance 98

Insurance Advisory Research Out-Tasking 98

McKinsey and Company

MARCH 4, 2022

Insurance executives are recognizing the power of innovation to accelerate the pace of company change. Yet for innovation to deliver long-term value, it must become embedded in a carrier’s DNA.

Insurance 118

Insurance Service 118

Everest Group

DECEMBER 15, 2023

Low-code Technology Providers in Insurance – Products In recent years, insurance enterprises have embarked on a modernization spree to improve the experience for both customers and stakeholders. Insurers are increasingly relying on low-code technology for rapid application development, integration, and meeting time-to-market needs.

Insurance 97

Insurance Manufacturing Research Marketing 97

Immedus

MARCH 22, 2022

UK employers must operate PAYE in real-time to collect income tax (IT) and national insurance contributions (NICs) from their employees as part of their payroll obligations. National Insurance Contributions (UK). To learn about the full Tax Services offered by Immedis, download our taxation brochure.

Insurance 105

Insurance Payroll Service 105

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. The report also examines the global insurance intermediary services market and its provider landscape.

Insurance 64

Insurance Service BPO Finance 64

IBM Services

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 103

Insurance Automation Regulations Reduced Costs 103

Magellan Solutions

APRIL 24, 2023

Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements Nowadays, businesses should be up-to-date with the governing laws on data security. Outsourcing insurance compliance services can assist businesses with the changes in regulatory compliance.

Insurance 97

Insurance Reduced Costs Outsourcing Call Center 97

AS White Global

MARCH 12, 2024

ASW Global has stepped up its efforts in providing viable solutions for the insurance and underwriting industry’s talent shortage dilemma in Australia. It was a great opportunity to connect and offer our international staffing services for agencies that are struggling to find highly skilled talent. The feedback was positive.

Insurance 98

Insurance Service 98

Forrester Digital Transformation

NOVEMBER 8, 2022

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

Insurance 130

Insurance Service Banking Research 130

The Global Small Business Blog

MAY 11, 2023

©iStock/krblokhin An export trading company is an independent company that provides support services for firms engaged in exporting. This may include warehousing, shipping, insuring, and billing on behalf of the client. Find out what else an Export Trading Company can help with.

Insurance 221

Insurance Service 221

IBM Services

MAY 1, 2023

In this first of two posts, I investigate the anatomy of artificial intelligence and its impact on insurance. Artificial intelligence applied to insurance The insurance industry has always made extensive use of data and algorithms, such as in the calculation of insurance premiums.

Insurance 80

Insurance Customer Service Automation Information Technology 80

Everest Group

JULY 17, 2024

Sustainability in insurance transcends traditional practices, weaving Environmental, Social, and Governance (ESG) elements into the core of day-to-day operations, thereby safeguarding the future of stakeholders and the planet. Regulatory changes are also pushing the insurance industry towards greater transparency and sustainability.

Insurance 69

Insurance Risk Management Risk Management Regulations 69

Forrester Digital Transformation

MAY 8, 2023

Earning and defending customers’ trust, considering the current volatility in financial markets, the infamous downfall of Credit Suisse, the collapse of First Republic Bank, and the ongoing banking scandal in China, requires a special commitment, not lip service. They also expect genuine […]

Banking 130

Banking Service Insurance Marketing 130

Forrester Digital Transformation

NOVEMBER 8, 2022

How successful have financial services firms been in garnering the trust of their customers amidst inflation and market volatility? Not very successful, it seems.

Service 130

Service Banking Insurance Marketing 130

McKinsey and Company

APRIL 11, 2022

Modern digital marketing can cost-effectively amplify customer acquisition, conversion, and engagement, yet most Asian insurers still lack the strategies and capabilities to make it happen.

Insurance 20

Insurance Marketing Service 20

McKinsey and Company

NOVEMBER 11, 2021

As Europe’s population ages and older adults’ needs broaden, insurers have a valuable opportunity to forge a path and build ecosystems to better serve the senior population.

Insurance 108

Insurance Service 108

McKinsey and Company

APRIL 11, 2023

This represents an outsize year for insurer and enrollment growth. More than 3.6 million new consumers entering the market are choosing among an average of 88 plans.

Insurance 88

Insurance Marketing Healthcare Service 88

Forrester Digital Transformation

AUGUST 5, 2022

In reviewing the new Forrester Marketing Survey, 2022, where we have asked marketing executives globally about their opinions on marketing strategy, interesting insights have been captured.

Insurance 26

Insurance Manufacturing Service Marketing 26

Forrester Digital Transformation

OCTOBER 26, 2022

In response, leading financial services firms across banking, investment and insurance have launched an array […]. In fact, Forrester believes we’re in the early stages of The Green Market Revolution – a historic business opportunity, on par with the first and second industrial revolutions.

Finance 26

Finance Insurance Service Banking 26

Everest Group

AUGUST 7, 2024

Life & Annuity (L&A) Insurance IT Services PEAK Matrix® Assessment The Life and Annuity (L&A) insurance industry is rapidly transforming, driven by technology advances and evolving customer expectations. Previously, insurers focused on cloud migration projects, process automation, and reducing data silos.

Insurance 59

Insurance Service Marketing Collaborations 59

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing.

Insurance 64

Insurance Outsourcing Flexibility Risk Management 64

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. Advances in generative AI are driving providers to ramp up their IDP capabilities.

Insurance 78

Insurance Banking Research Finance 78

Everest Group

AUGUST 9, 2024

Guidewire’s latest release, Kufri, showcases the company’s dedication to innovation, efficiency, and global reach in the insurance technology space. Emphasizing streamlined processes, advanced data analytics, and expanded global solutions, Kufri is set to enhance the competitive edge of insurers worldwide.

Insurance 64

Insurance Marketing Analytics Efficiency 64

31 West

APRIL 16, 2024

Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams. Here are different strategies to help improve customer service in higher education.

Customer Service 130

Customer Service Service Call Center Customer Support 130

McKinsey and Company

DECEMBER 2, 2022

The surge in digital consumer interactions is making possible a new era of gathering, analyzing, and responding to individual customer data strategically and with precision.

Insurance 114

Insurance Analytics Service 114

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

Mattsen Kumar

AUGUST 22, 2024

Providing exceptional customer experience has become a key differentiator in the highly competitive UK insurance sector. Insurance companies increasingly turn to proactive customer service strategies to stay ahead as customer expectations continue to rise. Gone are the days of waiting for customers to call you with problems.

Insurance 52

Insurance Customer Service Service Analytics 52

Customer Serv Outsource Smarter

OCTOBER 17, 2024

The insurance industry, traditionally a brick-and-mortar pillar of financial stability and protection for millions, is changing dramatically. Rising consumer expectations, digital-first experiences, and technology developments are all forcing insurers to reshape and modernize their customer service strategies.

Insurance 52

Insurance Customer Service Service 52

31 West

AUGUST 29, 2022

We are here with a solution you can never turn a blind eye to, that manna is nothing but the Managed Service Providers. We have clustered up the top ten benefits (though it was intensely hard to ignore the rest of the million benefits) of a managed service provider , give it a quick read to build your business’s foundation unshakable.

Managed Services 130

Managed Services Management Service Cybersecurity 130

Perficient Digital Transformation

AUGUST 3, 2023

Highly regulated industries, such as the financial services industry, are especially interested in generative AI’s capabilities surrounding how it can support ever-transient regulatory and data governance demands. Using generative AI for such purposes gives human resources more bandwidth to thoroughly investigate suspicious incidents.

Risk Management 19

Risk Management Risk Management Service Insurance 19