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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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RPA and AI In Action: Business Automation Redefined

Amzur

RPA routes tickets based on keywords, automates responses to frequently asked questions, and pulls up relevant customer histories. This helps speed up services and reduce human error. What fits here : RPA automates initial tasks and data gathering, while AI personalizes support interactions and offers solutions. Isn’t it?

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The Year of Living Intelligently in the Cloud

Automation Anywhere

We chat with AI bots when seeking customer services from the biggest brands in every industry. AI is helping to diagnose illnesses, inform us how to stock inventory levels for the next quarter, and cull out the best job candidates from thousands of resumes. RPA helped provide almost instantaneous service to clients.

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Applying AI for Good | Automation Anywhere

Automation Anywhere

The use of forecasting through predictive analytics has always existed for improving efficiency for inventory management. One particularly interesting AI technology that banks are using is natural language processing (NLP), which enables machines to derive the “sentiment” and then advise on possible next steps.

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Exploring Blue Prism’s Web-Based Extension

Perficient Digital Transformation

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service.

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Why Use RPA to Integrate Legacy Systems?

Automation Anywhere

This is where Robotic Process Automation (RPA) comes in. RPA software robots (“bots”) can help with legacy systems that otherwise are difficult to integrate—whether because they are mainframe applications without APIs or applications that aren’t easily extensible.

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RPA vs AI – Differences you need to know

Serigor Inc

RPA or Robotic Process Automation is a technology or process that works by making a software bot copy human actions. What is robotic process automation? RPA is an automation process that works by mimicking or copying human actions concerning a particular task.