How to Manage a Help Desk Successfully: 12 Key Steps
31 West
SEPTEMBER 12, 2022
Automate Repetitive Tasks. Thus, look at software or practices to help you get the most out of your existing customer support process. If the software is too complex, it hinders support agents from performing their jobs efficiently. Automate Repetitive Tasks. Enable Collaboration. Centralize Information. Define SLAs.
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