Redial

SEPTEMBER 5, 2024

While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation. BPO jobs are low-skilled Contrary to popular belief, BPO roles often require specialized skills like technical support, financial analysis, and even legal expertise. These positions demand continuous training and upskilling.

BPO 130

BPO Outsourcing Business Process Outsourcing Jobbing 130

Perficient Digital Transformation

SEPTEMBER 11, 2024

Job Satisfaction Job satisfaction refers to how content and fulfilled employees feel about their jobs. It is a critical factor in driving high performance, innovation, and retention within a software development organization. When employees are satisfied with their jobs, they are more motivated, engaged, and productive.

Jobbing 52

Jobbing Engineering Flexibility Collaborations 52

Everest Group

JANUARY 11, 2024

The funding for business services innovation is showing signs of drying up. And, as a byproduct, GBS professionals who brand themselves as transformers may find themselves experiencing “DJO—days job outstanding”—for much longer than they envisioned.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

IBM Services

SEPTEMBER 19, 2023

Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions.

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

Risk Guide

JUNE 24, 2022

The only things that separate us from our competitors are the skills, knowledge, commitment and innovative abilities of our people—no longer products or good service. Innovation comes from all employees, down to the lowest level. We will institutionalise service quality and customer satisfaction—it must be everyone’s job.

Service Innovation 59

Service Innovation Jobbing Service 59

SourceFit

JUNE 3, 2012

The country’s software services outsourcing sector reached positive growth of 37 percent in 2011 according to a recent study done by the Philippine Software Industry Association (PSIA). A growth rate of 11% — which means jobs for about 50,000 information technology (IT) professionals – was also seen. .

Software 40

Software Outsourcing Service Offshoring 40