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2022 Outlook Webinar: It’s Not a Talent War, It’s a New Reality | Webinar

Everest Group

live webinar. 2022 Outlook Webinar: It’s Not a Talent War, It’s a New Reality. Today, the talent challenge has become widespread across departments and has spiraled into rising attrition rates, higher internal salary demands from employees, and increasing outsourcing rates across a range of job skill sets. December 14, 2021 |.

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What Are Effective Customer Service Strategies?

31 West

Customer service? You have to keep working on it until you acquire your own fan base, it will celebrate you as an epitome of customer service one day. Why because 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. Your customers will never get enough of it. Jim Collins.

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The Talent Shortage is Real. Five Things We Now Know | Expert Panel

Everest Group

Today, the challenge has become a widespread talent shortage and has spiraled into rising attrition rates, higher internal salary demands from employees, and increasing outsourcing rates across job skill sets. With such a massive shift, what viable options are available to mitigate the impact of the talent shortage?

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Webinar: COVID-19 Update—How to Keep Global Hiring Initiatives Running During Uncertain Times

Velocity Global

Ben Wright, CEO and Founder of Velocity Global, held a webinar in partnership with the Society for Human Resource Management (SHRM) to support HR teams that are maintaining their hiring initiatives during COVID-19. Watch the Webinar Here. The focus of the webinar then turned to Ben Wright, CEO and Founder of Velocity Global.

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How to Overcome CX Team Turnover, Understaffing, and Seasonality

Simplr

Simplr’s CMO Daniel Rodriguez and Zendesk’s Senior Manager of Co-Sourcing Timothy Esbe shared best practices for how to overcome common CX staffing hurdles you’ll likely confront this holiday season (and beyond) in a webinar we co-hosted on How to Overcome CX Team Turnover, Understaffing, Seasonality & More. .

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Metaverse and ScienceTech: Will These Virtual and Real-World Markets Compete?

Everest Group

To learn more about these virtual and real-world market opportunities and what actions technology and service providers should take, read on. Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0 What should technology and service providers do?

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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

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