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Shared Service Center: Why the Philippines Is the Best Option?

Magellan Solutions

Call centers crowd the metropolitan, creating jobs for millions of Filipinos. Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. What Is a Shared Service Center?

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The Talent Market’s Tight but the Candidate’s Not Right | Blog

Everest Group

I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street.

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Senior Analyst – Presales Solution (Application Services)

Everest Group

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. For more information, visit www.everestgrp.com.

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Forewarned is Forearmed: What GBS Leaders Should Investigate Before Taking the Job | Blog

Everest Group

I was familiar with each company’s revolving door of leaders, the quality of the team, GBS’s historic inability to scale, and the downward trajectory of the share performance. Earlier this month I had two of those eleventh-hour conversations with leaders who were about to sign onto gigs reviving GBS models.

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Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

Everest Group

Our speakers will discuss expectations for 2023, including: The outlook for global services Top business challenges and priorities Changes in sourcing spend and service delivery costs In-demand digital services and next-generation capabilities The evolving strategy for talent, locations, and the workplace Who should attend?

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Why Don’t GBS Leaders Last Very Long? | Blog

Everest Group

Earlier this month, I was asked by my friend Niklas Oldiges why GBS leaders seem to be moving jobs at a higher than usual rate. And as a sucker for a good provocation, I took the bait, pondering why some of the industry’s best and brightest don’t seem to be able to hold onto a job. Don’t believe me? Churn, churn, churn?

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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.