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Vietnam: A Leading Destination for Global Software Development

Groove Technology

In the era of globalization and the rapid advancement of the IT industry, Vietnam has positioned itself as a premier destination for international businesses seeking software development services. This ensures a continuous supply of high-quality and diverse talent to meet the growing demands of the global software development market.

Software 130
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Offshore Software Development Services

Groove Technology

In software engineering, offshore software development involves performing the software development process in a country with lower production costs, thereby reducing budget expenditure. The second option is to switch to the services of an established group working on behalf of a registered company. Cost-effectiveness.

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. Best Practices for AI & Self-Service 3. References 1. IBM Global AI Adoption Index 4.

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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

South Africa has emerged as a stand-out destination for customer experience (CX) services. Offering a talented workforce, cost-effectiveness, and infrastructure, the nation is attracting the attention of both providers and customers alike. Now is the time to capitalize on this alluring market in this rising continent.

Service 173
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Agile Software Development Outsourcing: How to Streamline Your Development Process and Drive Innovation

Groove Technology

Changes in requirements, even late in development, are welcome, ensuring that the final product aligns closely with user needs and market changes. In-house development teams often incur high overhead costs related to salaries, infrastructure, equipment, and employee benefits.

Software 100
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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

Whether due to customer word choice variations, use of slang terminology, or various other complexities, most current chatbots cannot deliver the type of precise and relevant information to increase customer satisfaction and trust in the self-service tool. Customers feel overwhelmed or lost as the content often doesn’t match their query.

BPO 242
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Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?

Everest Group

This consolidation will intensify competition in the attractive CXM market, with the combined entity commanding close to €2 billion in revenues and €300 million in EBITDA. Konecta, acquired by Pacheco together with the company’s management team in 2019, is a leading tech-enabled end-to-end CX BPO player in the Spanish-speaking markets.