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As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. Let’s dive deeper into what eCommerce customer service outsourcing entails and why it’s a smart move for your business. What is eCommerce Customer Service Outsourcing?
In the Philippines, the first contact center for business process outsourcing (BPO) was constructed in 1992. The Philippine government formed a special economic zone to boost outsourcing after spotting a good possibility and encouraging more foreign businesses to build their customer care centers in the nation.
Outsourcing can help. The Art of Outsourcing in the Digital Age Today’s outsourcing landscape allows external providers to handle almost any business task. While some companies may choose to outsource their entire digital transformation efforts, this can be costly, especially for small to medium-sized businesses.
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