Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

MAY 18, 2022

Enhanced delivery capabilities in Latin America : Labor-cost pressures, the talent shortage in onshore North America, and the desire to relocate some offshore operations closer after the pandemic have increased Latin America’s attractiveness for nearshore delivery capabilities.

Business Process Outsourcing 130

Business Process Outsourcing BPO Marketing E-Commerce 130

Everest Group

JANUARY 4, 2023

As outsourcing engagements mature, enterprise relationships with providers have evolved from focusing on lowering labor costs to targeting business-metric outcomes. Mature outsourcing enterprises expect more and often desire “the art of the possible!” Enterprise outsourcing goals also mature with tenure.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

MAY 11, 2023

To combat a looming recession, healthcare providers will need to take strategic action, including cutting costs, investing in patient experience, embracing digital technologies, and strengthening outsourcing partnerships. In fact, outsourcing medical coding staff alone can save hospitals 25-30% on administrative costs.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

Paysquare

MARCH 3, 2024

In order to stay updated with the cutting edge and latest trends and technologies, businesses should use the help of accounting outsourcing companies. Additionally, AI-driven payroll platforms offer predictive analytics capabilities; they forecast labor costs, identify cost-saving opportunities, and optimize resource allocation.

Payroll 52

Payroll Regulations Data Entry Administrative 52

Magellan Solutions

JULY 29, 2021

million people employed by call center outsourcing Philippines. . AI in terms of quality control is really going to play a huge role in that regard for better conversations, more compliant conversations, and, just ultimately, increased results in the agent performance,” Nima Hakimi, Convoso CEO and Co-Founder, said in a webinar on The 2.0

Call Center 52

Call Center Sales Analytics Insurance 52