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How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative Locations to Consider for CXM Outsourcing

Everest Group

Eastern Europe, which forms the immediate vicinity of Ukraine, is a major hub for delivering a plethora of customer experience management services for end-users both within and outside this region. Let’s take a look at the potential impacts to CXM outsourcing and alternative locations for CXM services. Mitigate risks.

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Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty | Locations PEAK Matrix®

Everest Group

Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic.

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Achieve Success in Software Development Outsourcing: A Comprehensive Guide

Groove Technology

Each of these industries and company types finds unique value in outsourcing, whether it's accessing specialized skills, accelerating development timelines, or managing costs effectively. Nearshore Outsourcing Nearshore outsourcing involves partnering with development teams in neighboring countries or those within similar time zones.

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

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The Evolution and Growth of Global Capability Centers (GCCs) and the Critical Role of Providers | Blog

Everest Group

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. They offer specialized knowledge and tailored solutions for enterprises looking to establish GCCs (primarily in the assisted model).