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Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win | Webinar

Everest Group

ON-DEMAND WEBINAR. Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. The thriving market is driving contingent staffing providers to migrate toward a managed services engagement model. What are the key considerations, potential risks, and pitfalls of a managed services model?

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Navigating Cost and Price Dynamics in Volatile Markets | Webinar

Everest Group

Live Webinar Navigating Cost and Price Dynamics in Volatile Markets October 17, 2024 | 8 a.m. Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it vital for service providers to account for this decline in ongoing or near-term bids.

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Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense | Webinar

Everest Group

Live Webinar Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense September 5, 2024 | 9 a.m. What questions will the webinar answer? What should service providers do with gen AI in cybersecurity? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What are some of the emerging gen AI use cases in cybersecurity?

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Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing | Webinar

Everest Group

ON-DEMAND WEBINAR. Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing. There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated. Why is razor-sharp solution sizing so critical?

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How are Leading Organizations Delivering Exceptional Customer Experience? | Webinar

Everest Group

On-Demand Webinar. The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services. Webinar.

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Deciphering Voice Networks – Unravelling an Often Misunderstood Aspect of Enterprise Networking

Everest Group

Network voice managed services can make up a sizable portion of an enterprise’s IT infrastructure outsourcing expenditure – consisting of up to 10% of the overall network managed services spend and as high as 5% of the overall IT infrastructure outsourcing spend.

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How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn | Blog

Everest Group

Superior customer experience management (CXM) is even more vital in tough economic times when enterprises want to retrench. But through strategic CXM outsourcing, organizations can generate significant business value now and emerge stronger when conditions improve. CXM outsourcing is a viable option during an economic downturn.