Everest Group

DECEMBER 9, 2022

Superior customer experience management (CXM) is even more vital in tough economic times when enterprises want to retrench. But through strategic CXM outsourcing, organizations can generate significant business value now and emerge stronger when conditions improve. CXM outsourcing is a viable option during an economic downturn.

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

Everest Group

NOVEMBER 17, 2023

Network voice managed services can make up a sizable portion of an enterprise’s IT infrastructure outsourcing expenditure – consisting of up to 10% of the overall network managed services spend and as high as 5% of the overall IT infrastructure outsourcing spend.

Outsourcing 59

Outsourcing Managed Services Management Service 59

Everest Group

JANUARY 12, 2024

To help enterprises overcome these challenges, service providers should invest in building thought leadership Investing in change management – Service providers should consider broadening their focus on providing advisory services and effective change management services across the industry cloud.

Service 69

Service Advisory Outsourcing Managed Services 69

Everest Group

JULY 23, 2024

This shift includes moving away from traditional methods and adopting SaaS/cloud services, increased remote work, etc., While outsourcing to third parties can help organizations enhance operations efficiently, it also introduces the risk of security breaches.

Risk Management 59

Risk Management Risk Management Management Right-Sizing 59

Everest Group

FEBRUARY 24, 2023

By starting with four basic elements in agreements, buyers can realize the transformation objectives they desire but often struggle to achieve from their outsourcing relationships. Transformational outsourcing can reduce the outsourcing spend or total contract value (TCV) and improve the user experience, quality, and timeliness.

BPO 52

BPO Services Contracting Outsourcing Manufacturing 52

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 64

Service Advisory Finance Accounting 64

Everest Group

JANUARY 5, 2024

31, 2023, aligns with Accenture’s inorganic growth strategy to expand its supply chain management capabilities. As a leading managed services provider, Accenture provides a wide range of services and solutions in strategy, consulting, technology, business processes, and operations.

Sales 64

Sales Supply Chain Management Service Manufacturing 64

Everest Group

SEPTEMBER 28, 2023

The report analyzes the performance of various UK contingent talent and strategic solutions providers and examines: The UK contingent talent and strategic solutions provider landscape The UK Contingent Staffing Provider PEAK Matrix ® Assessment: Classification of 17 UK IT contingent talent and strategic solutions providers into Leaders, Major Contenders, (..)

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Everest Group

JUNE 13, 2023

In this PEAK Matrix® report, we: Position IDP and unstructured document processing technology providers on Everest Group’s PEAK Matrix, categorizing them as Leaders, Major Contenders, and Aspirants Analyze the technology provider market’s competitive landscape Highlight key IDP and unstructured document processing technology trends Discuss providers’ (..)

Automation 52

Automation Healthcare Research Marketing 52

Everest Group

JANUARY 4, 2023

As outsourcing engagements mature, enterprise relationships with providers have evolved from focusing on lowering labor costs to targeting business-metric outcomes. To learn about the benefits of a business outcome model for enterprises and service providers, the requirements to get started, and common pitfalls, read on.

BPO 52

BPO Outsourcing Labor Costs Advisory 52

Everest Group

AUGUST 31, 2023

In this report, we: Categorize 12 providers as Leaders, Major Contenders, and Aspirants Study providers’ key strengths and limitations Scope: All industries and geographies GLOBAL IN-HOUSE CENTER-FOCUSED CAPABILITIES – PROVIDER PEAK MATRIX® ASSESSMENT 2023 Related PEAK Matrix® Assessments PEAK Matrix® Global In-house Center-focused Capabilities – Provider (..)

Supply Chain Management 52

Supply Chain Management Automation Marketing Research 52

Everest Group

SEPTEMBER 18, 2024

Job overview This role is part of the Commercial and Solution Analytics (CSA) practice, which assists buyers and service providers with pricing decisions in outsourcing arrangements. Strong Analytical skills and problem-solving ability underpins this role, as Pricing of complex deals has many moving parts.

Service 40

Service Global Sourcing Advisory Advisory Research 40

Everest Group

MAY 27, 2022

In seeking proposals for services, no perfect model exists for finding the best solution and balancing cost, quality, and risk. To address some of these issues, procurement teams are using alternatives to the traditional RFP approach that can either stand alone or be used alongside a traditional RFP in outsourcing services.

Outsourcing 52

Outsourcing Sourcing Strategic Sourcing Flexibility 52

Everest Group

AUGUST 31, 2022

How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative Locations to Consider for CXM Outsourcing. Market Insights™ Digital Workplace Services Category Strategy: Using Porter’s Five Forces to Assess Industry Competitiveness. Our Thinking. Learn More. Learn More. Learn More.

Management 52

Management Service Marketing Analytics 52