Perficient Digital Transformation

MARCH 28, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Our new chatbot also supports Lex bot interactions to enable AI self-service options directly within Microsoft Teams. Lex Bot Management. Web Chat Management.

Administrative 139

Administrative Flexibility Managed Services Software 139

Perficient Digital Transformation

DECEMBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Holiday Management. We’re an Amazon Connect Service Delivery Partner with more than 20 years of experience delivering customer engagement solutions. Status Alerts.

Administrative 116

Administrative Flexibility Managed Services Software 116

Perficient Digital Transformation

MAY 31, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Customizable Roles and Permissions: We have expanded the PACE user management system to support custom roles and permissions. But this is not all! Learn More.

Administrative 69

Administrative Out-Tasking Flexibility Managed Services 69

Perficient Digital Transformation

OCTOBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. We’re an Amazon Connect Service Delivery Partner with more than 20 years of experience delivering customer engagement solutions. Dispositions. Learn More.

Administrative 69

Administrative Flexibility Managed Services Software 69

Perficient Digital Transformation

APRIL 18, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. With this out-of-the-box integration, customers can text message with self-service contact flows and connect with agents if they require additional assistance. Lex Bot Management.

Administrative 69

Administrative Sales Flexibility Managed Services 69

Perficient Digital Transformation

NOVEMBER 15, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. We also improved the overall performance of the Agent Console, and Lex Bots Manager, resulting in a smoother platform experience for both administrators and agents. Learn More.

Administrative 69

Administrative Analytics Flexibility Managed Services 69

Perficient Digital Transformation

FEBRUARY 22, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. In addition, you can now configure Lex bots to provide your social media customers with self-service options, which will increase customer satisfaction. Learn More.

Flexibility 69

Flexibility Managed Services Software Management 69