Everest Group

JANUARY 8, 2025

Chief executive officers Chief finance officers Chief procurement officers Chief information officers Global Sourcing Managers Global business services leaders Strategic sourcing leaders Leaders at IT and BP providers Chief Digital Officers Heads of direct/indirect sourcing CXM leaders GBS / Shared services center heads Locations heads Talent / Workforce (..)

Service 130

Service Strategic Sourcing Sourcing Global Business Services 130

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Shared Services & Outsourcing Network (SSON).

Co-Sourcing 130

Co-Sourcing Management Service Shared Services 130

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program.

Global Business Services 162

Global Business Services Management Service Research 162

Chazey Partners

JANUARY 26, 2021

JAN, 2021 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), is thrilled to … Shared Services Trends in 2021: State of Global Shared Services Report Read More ».

Shared Services 52

Shared Services Robotics Process Automation Service Global Management Consulting 52

Chazey Partners

JANUARY 26, 2021

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Chazey Partners

APRIL 14, 2019

APRIL 14, 2019 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), and the … Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report Read More ».

Shared Services 52

Shared Services Robotics Process Automation Outsourcing Global Management Consulting 52

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

NOVEMBER 10, 2023

I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street.

Shared Services 147

Shared Services Jobbing Global Business Services Streamline Operations 147

Everest Group

SEPTEMBER 9, 2024

In an era of rapid digital transformation, organizations are increasingly turning to Change Management (CM) platforms to navigate complex transitions, however are many of these efforts meeting expectations? As organizations grapple with these challenges, the demand for robust change management platforms has surged.

Management 130

Management Global Business Services Advisory Automation 130

Chazey Partners

APRIL 4, 2017

Chazey Partners, a practitioners-led global management advisory business and Shared Services Leadership Coalition, a non-for-profit organization, have successfully hosted a Federal Shared Services breakfast forum … Chazey Partners and Shared Services Leadership Coalition Hosted a Shared Services Breakfast Forum Dedicated to U.S.

Shared Services 52

Shared Services Advisory Service Management 52

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.

Management 130

Management Global Business Services Right-Sizing Research 130

Chazey Partners

NOVEMBER 29, 2016

Chazey Partners, a practitioners-led global management advisory business specializing in Shared Services & Outsourcing and Business Transformation, is proud to announce its sponsorship of the … Chazey Partners Joins Shared Services Leadership Coalition (SSLC) Read More ».

Shared Services 52

Shared Services Advisory Service Outsourcing 52

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Fissell brings over 20 years of events and information services product leadership experience to the role.

Advisory 182

Advisory Research Shared Services Sourcing 182

Everest Group

JANUARY 5, 2023

Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS initiatives, a new Everest Group study found. Read on to learn best practices and key findings from this first-of-its-kind change management research.

Management 130

Management Right-Sizing Research Global Business Services 130

Chazey Partners

SEPTEMBER 4, 2017

Esteban Carril, Managing Director of Chazey Partners Latin America, has recently presented a workshop at SSON’s Shared Services & Outsourcing Week Latin America in Miami, … No commitment to customer, it is not Shared Services! The post No commitment to customer, it is not Shared Services!

Shared Services 52

Shared Services Service Outsourcing Management 52

Chazey Partners

JANUARY 17, 2022

[January 2022] Chazey Partners, a global management consulting firm specializing in Shared Services, is proud to support ISA in the implementation and expansion of their … Chazey Partners advises ISA to implement and expand their Shared Services Center Read More ».

Shared Services 52

Shared Services Global Management Consulting Service Management 52

AH Anderson Consulting

JUNE 22, 2016

The concept of corporate Shared Services (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. to be leveraged across an entire organization, resulting in lower costs with agreed-upon customer-service levels. ” __.

Shared Services 52

Shared Services Global Business Services Service Government 52

Everest Group

JANUARY 24, 2023

Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most Global Business Services (GBS) organizations. In this webinar, Everest Group experts will uncover effective change management practices. CST | 10 a.m. EST | 3 p.m.

Management 130

Management Global Business Services Sourcing Research 130

Automation Anywhere

AUGUST 20, 2021

Do you know that a lack of effective change management is the leading cause of Robotic Process Automation (RPA) failure? According to the Global IA Report by the Shared Services and Outsourcing Network (SSON), 44% of enterprises—a plurality—reported that was the case. What is change management?

Management 97

Management Robotics Process Automation Automation Out-Tasking 97

Everest Group

OCTOBER 12, 2023

Learn why GBS organizations should use programmatic approach in change management and how this 12-step program will assist in it.

Management 130

Management Marketing Global Business Services Shared Services 130

Intugo

APRIL 25, 2023

What is a Shared Service Center in Mexico and how can it reduce operating costs? Establishing a shared service center in Mexico through Intugo can also be a solution for mid-sized companies. Shared service centers utilize standardized processes.

Shared Services 40

Shared Services Service Labor Costs Human Resources 40

Chazey Partners

MAY 4, 2020

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), revealed key strategies and approaches to the … Chazey Partners Shares Approaches to the Next Generation Higher Education Shared Services Read More ».

Shared Services 52

Shared Services Robotics Process Automation Global Management Consulting Service 52

Chazey Partners

MAY 4, 2020

Chazey Partners, a global management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA), revealed key strategies and approaches to the next-generation shared services in higher education in a recent Higher Education Shared Services Digital Summit organized by SSON.

Shared Services 52

Shared Services Robotics Process Automation Global Management Consulting Service 52

Chazey Partners

JUNE 29, 2017

Chazey Partners, a practitioners-led global management advisory business and JPD Financial, have successfully hosted a Shared Services Roundtable in London Ritz Hotel on 28th June … Chazey Partners and JPD Financial Successfully Co-hosted a London Shared Services Roundtable Read More ».

Shared Services 52

Shared Services Advisory Service Management 52

Chazey Partners

DECEMBER 5, 2017

Chazey Partners, a specialist global management consulting firm, is pleased to introduce the Shared Services Diploma credited by University of CEMA (UCEMA) Argentina. Chazey Partners … Chazey Partners helped with the design of Shared Services Diploma by UCEMA Argentina Read More ».

Shared Services 52

Shared Services Design Global Management Consulting Service 52

Chazey Partners

DECEMBER 5, 2017

Chazey Partners, a specialist global management consulting firm, is pleased to introduce the Shared Services Diploma credited by University of CEMA (UCEMA) Argentina. Chazey Partners … Chazey Partners helped with the design of Shared Services Diploma by UCEMA Argentina Read More ».

Shared Services 52

Shared Services Design Global Management Consulting Service 52

Everest Group

NOVEMBER 28, 2023

What are the opportunities for GBS organizations in 2024? Who should attend?

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

DECEMBER 26, 2024

The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Chazey Partners

AUGUST 20, 2018

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), recently conducted a workshop focused on Robotic … Chazey Partners Shares Key Steps to Implement Robotic Process Automation for Shared Services Organizations Read More ».

Robotics Process Automation 52

Robotics Process Automation Shared Services Automation Global Management Consulting 52

Chazey Partners

AUGUST 18, 2016

Chazey Partners, a practitioners-led global management consultancy firm specializing in business transformation, Shared Services and outsourcing, and technology enablement, shares more insight about Business Continuity … Chazey Partners Shares More Insights into Business Continuity Planning (BCP) for Shared Services Organizations Read More ».

Shared Services 52

Shared Services Global Management Consulting Service Outsourcing 52

Chazey Partners

SEPTEMBER 10, 2017

Chazey Partners, a management consulting firm specializing in Shared Services & business transformation will soon join industry leaders at the SSON Shared Services & Outsourcing Week … Chazey Partners to Share Strategies to Drive Shared Services Optimization at the SSOW Autumn Event Read More ».

Shared Services 52

Shared Services Service Outsourcing Management 52

Everest Group

SEPTEMBER 21, 2023

What capabilities are service providers building to focus on the GIC segment? Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Chazey Partners

APRIL 18, 2017

Robert Towle of Chazey Partners, a practitioners-led global management advisory business, specializing in Shared Services and business transformation, was invited to attend an off-the-record Roundtable … Robert Towle of Chazey Partners Attended an Off-the-record “Roundtable” on Federal Shared Services Read More ».

Shared Services 52

Shared Services Advisory Service Management 52

ScaleHub

MAY 18, 2022

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. Hope to see you there!

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182