Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Everest Group

APRIL 11, 2024

Live webinar AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools April 11, 2024 | 9 a.m. IST Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. What does the autonomous sourcing technology landscape look like? CDT | 10 a.m.

Sourcing 130

Sourcing Outsourcing Automation Efficiency 130

Everest Group

MAY 14, 2024

NextWealth leverages impact sourcing to drive business growth and create social impact with a unique three-pillar approach focused on talent, technology, and training. Discover the transformative power of impact sourcing firsthand through Everest Group’s sustainability teams’ eye-opening visit to the NextWealth center in India.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

MARCH 18, 2025

In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. What are the key considerations for sourcing leaders to optimize their outsourcing locations selection framework? Who should attend?

Offshoring 130

Offshoring Sourcing Outsourcing Design 130

Everest Group

JULY 23, 2024

Driving Transformation Through Sourcing, Technology, and Operations July 23, 2024 | 8 a.m. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices, and strategic frameworks for informed sourcing, technology, and operational decisions. Live Webinar What’s Next in Financial Services?

Sourcing 162

Sourcing Insurance Service BPO 162

Premier BPO

OCTOBER 1, 2024

It is estimated that poor data management costs businesses, on average, $15 million in losses. A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently.

Management 240

Management BPO Co-Sourcing Government 240

Everest Group

JULY 19, 2022

Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. The thriving market is driving contingent staffing providers to migrate toward a managed services engagement model. The webinar will answer key questions, including: Why should staffing providers diversify into the managed services space?

Managed Services 246

Managed Services Management Service Outsourcing 246

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio? IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. Who should attend?

Sourcing 162

Sourcing Outsourcing Strategic Sourcing BPO 162

Everest Group

FEBRUARY 22, 2024

Live Webinar Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact February 22, 2024 | 9 A.M. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally. CST | 10 A.M. EST | 3 P.M.

Impact Sourcing 147

Impact Sourcing Sourcing Government Research 147

Everest Group

NOVEMBER 12, 2024

Chief Procurement Officers (CPOs) remain focused on cost savings, managing risk, and achieving high business user satisfaction while tackling challenges posed by inflation, regulatory requirements, and legacy systems. Who should attend?

Sourcing 130

Sourcing Outsourcing Management Automation 130

Everest Group

DECEMBER 18, 2024

Our survey of procurement professionals reveals that, along with maximizing the value of unused spend commitments, cloud marketplaces are increasingly favored as a sourcing and purchasing channel for their ability to streamline acquisition and accelerate time-to-market.

Software 147

Software Service Sourcing Flexibility 147

Everest Group

JANUARY 8, 2025

With pressing choices to be made about sourcing, costs, operating models, and AI adoption, enterprises and providers need to stay ahead of seismic shifts in the IT services landscape. What are the likely changes to expect in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?

Service 130

Service Strategic Sourcing Sourcing Global Business Services 130

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®.

Management 162

Management Healthcare Sourcing Sales 162

Everest Group

OCTOBER 22, 2024

Who should attend?

Engineering 130

Engineering Regulations Outsourcing Sourcing 130

Everest Group

OCTOBER 17, 2024

Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it vital for service providers to account for this decline in ongoing or near-term bids. What are the key market trends influencing the shoring and sourcing decisions in 2024? BST | 8.30

Marketing 130

Marketing BPO Strategic Sourcing Finance 130

Everest Group

JUNE 25, 2024

Live Webinar Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals June 25, 2024 | 8:00 AM PT | 10:00 AM CT | 11:00 AM ET | 4:00 PM BST | 8:30 PM IST The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. Who should attend?

Sourcing 130

Sourcing IT Outsourcing Outsourcing Sales 130

Everest Group

JULY 18, 2023

Live Webinar Driving Success through Effective Procurement and Category Management Organization July 18, 2023 | 9 a.m. IST Do you have an exceptional procurement and category management organization model? What are the various category management organization models prevalent in the market? CDT | 10 a.m. EDT | 3 p.m.

Management 147

Management Strategic Sourcing Outsourcing Government 147

Everest Group

MAY 23, 2024

Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands.

Management 130

Management Sourcing Analytics Insurance 130

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. There are inherent, real challenges in the way we manage our hybrid GBS models today. Today, the norm is a hybrid of both resourcing models.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JANUARY 23, 2024

Explore broad suites for source-to-pay/source-to-contract versus specialized tools with robust supplier relationship management features.

Management 130

Management Marketing Sourcing Outsourcing 130

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. Read on, or get in touch if you have specific queries on this topic.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

JANUARY 27, 2025

Freelancer Engagement and Management Systems Value Chain outlines end-to-end processes for sourcing, onboarding & freelancer talent.

Management 130

Management Sourcing Marketing 130

Everest Group

OCTOBER 1, 2024

Application Management Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market enterprises are increasingly outsourcing Application Management Services (AMS) due to macroeconomic uncertainty, accelerated competition, and growing IT complexities.

Managed Services 130

Managed Services Marketing Management Service 130

Everest Group

AUGUST 26, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

Everest Group

OCTOBER 11, 2023

Enterprises are now seeking assistance beyond just conventional payroll management. As the market has seen an uptick in regional consolidation in the past few years, we have included regional cuts for EMEA and APAC in the report to help enterprises in their regional sourcing decisions.

Payroll 260

Payroll Sourcing Marketing Flexibility 260

Everest Group

JANUARY 8, 2025

What are the sourcing best practices to incentivize supplier behavior and drive better innovation and governance? CIOs, CTOs, COOs Business heads IT/BPO strategy heads, department heads Head of outsourcing, global sourcing mangers Procurement managers, vendor managers Senior marketing executives AR teams

Banking 130

Banking Insurance BPO Sourcing 130

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. SC Health System recently invested $40M in Epic EHR Platform to enhance interoperability. Is RCM the next big thing?

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Perficient Digital Transformation

OCTOBER 25, 2024

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

Managed Services 64

Managed Services Management Service Reduced Costs 64

Everest Group

SEPTEMBER 30, 2024

COOs, CPOs, CIOs, CFOs, CMOs, CDOs, Chief customer experience officers GBS leaders, GBS strategy & bus.

BPO 245

BPO Sourcing Design Outsourcing 245

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. Both companies aim to deliver hyper-personalized customer experiences by leveraging rich data sources.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

FEBRUARY 15, 2024

Live Webinar Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends February 15, 2024 | 10 AM GMT | 11 AM CET | 12 PM EET | 3:30 PM IST In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

Sourcing 130

Sourcing Marketing Service Management 130

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

Management 130

Management E-Commerce Service Reduced Costs 130

Everest Group

SEPTEMBER 20, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – EMEA The Customer Experience Management (CXM) market in the EMEA region has been resilient in the face of a difficult macroeconomic environment, driven by the diverse economic landscape and accelerated digital transformation.

Management 130

Management Service Marketing Sourcing 130

Everest Group

NOVEMBER 19, 2024

What are they doing to overcome these challenges? What are the opportunities for GBS organizations in 2025? Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130