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You'll need to evaluate several criteria to select the most suitable one. Location-based Models (Offshore, Nearshore, Onshore, Hybrid) Each type has its unique advantages, particularly in terms of cost. You can expand your geographical search for outsourcing partners to other countries to optimize costs further.
When customers call your business, an IVR will prompt them to select their preferred language. If they selectoutsourced language support, the call will be routed to your service provider. Reduce business risks: your outsourced team is well-trained in handling customers of diverse backgrounds. You own a global brand.
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