Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

Management 130

Management E-Commerce Service Reduced Costs 130

Everest Group

AUGUST 1, 2023

Clinical and Care Management Operations – Services PEAK Matrix® Assessment Value-based care models have gained significant traction in the market with growing costs of healthcare services and a pronounced gap in the care quality provided under traditional fee-for-service models.

Management 130

Management Healthcare Service Reduced Costs 130

31 West

SEPTEMBER 26, 2022

In the present market trend, MSP businesses are experiencing more competition than ever. So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. Cloud Adaptation.

Managed Services 130

Managed Services Management Service Sales 130

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. The time saved can be substantial, giving your business an edge in a highly competitive market.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location. By embracing technology, companies can reduce these expenses.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Everest Group

AUGUST 29, 2022

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. While COVID-19 increased demand for CX-related services , it was not the only driver.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

FEBRUARY 21, 2022

Driven by the pandemic, SaaS Marketplaces are rising in popularity as a unified virtual storefront where various vendors can provide cloud-based product and service offerings. Learn more about the growth areas for service providers and the promising future outlook for SaaS marketplace solutions in this blog.

Service 130

Service Sales Government Software 130

Magellan Solutions

APRIL 26, 2024

The accounts payable outsourcing services market is projected to reach a staggering multimillion-dollar valuation by 2029. This impressive growth shows that businesses increasingly need efficient and cost-effective accounts payable management solutions. Look no further and outsource accounts payable.

Reduced Costs 52

Reduced Costs Accounting Outsourcing Analytics 52

Everest Group

MARCH 7, 2023

IST The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises. What is the CX industry outlook for 2023 and how can enterprises reduce costs? Who should attend?

Reduced Costs 130

Reduced Costs Outsourcing BPO Sales 130

Groove Technology

OCTOBER 21, 2021

Most used libraries and frameworks among developers, worldwide, as of 2021: Often described as the best development framework built by Microsoft,NET has been on the market for over 2 decades. If you find that you lack those resources or need to supplement, consider hiring a.NET development service provider. Feeling excited? SQL Server.

Service 130

Service Software E-Commerce Manufacturing 130

Groove Technology

OCTOBER 21, 2021

Most used libraries and frameworks among developers, worldwide, as of 2021: Often described as the best development framework built by Microsoft,NET has been on the market for over 2 decades. If you find that you lack those resources or need to supplement, consider hiring a.NET development service provider. Feeling excited? SQL Server.

Service 130

Service Software E-Commerce Manufacturing 130

31 West

FEBRUARY 21, 2022

One of the solutions to these problems is outsourcing your help desk services. Here are 6 advantages of outsourcing your help desk services. 1) Reduced Costs and Increase in Savings. The primary benefit of having an outsourced helpdesk is a reduction in operational costs. 2) Improved Response Time.

Outsourcing 130

Outsourcing Service Streamline Operations Reduced Costs 130

The Hackett Group

APRIL 13, 2023

NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. They have consistently cited a gap in provider insight around the realization of value from specific software and service investments.

Finance 96

Finance Research Accounting Outsourcing 96

Everest Group

DECEMBER 14, 2022

One such alternative that FinTechs are exploring is selling/licensing their technology, such as core systems and machine learning models (that they built and trained), to other financial services firms. The last decade has seen FinTechs eat into the front-office surplus of incumbent financial services firms.

Banking 182

Banking Insurance Finance Advisory 182

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 162

Streamline Operations Reduced Costs Insurance Banking 162

Groove Technology

JUNE 22, 2023

Look no further than IT outstaffing services. That's where IT outstaffing services come into play. In this article, we will explore the world of IT outstaffing services, their benefits, and how they can empower your business with expertise. However, maintaining an in-house IT team can be costly and time-consuming.

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

Everest Group

JUNE 16, 2023

US legislation defines supplier diversity as the practice of intentionally sourcing goods and services from businesses that are at least 51% owned and operated by individuals from traditionally underrepresented groups, such as women, people of color, veterans, LGBTQ+ individuals, and people with disabilities.

Outsourcing 130

Outsourcing Service Government Sourcing 130

Perficient Digital Transformation

OCTOBER 24, 2024

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing. The evolution of electronic trading provides a valuable case study to consider. Traditionally, trading was manual.

Regulations 52

Regulations Service Banking Cybersecurity 52

Everest Group

MAY 22, 2024

Read on to discover strategies to improve CXM provider success in a technology-driven market. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. Reach out to discuss this topic in depth.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Marketing teams struggle to deliver relevant content and communications at scale.

Marketing 72

Marketing Management Service Offshoring 72

Groove Technology

OCTOBER 14, 2024

Software testing outsourcing is the practice of outsourcing software testing services to specialized companies. This is an increasingly popular trend in the software industry, helping businesses optimize processes and reduce costs. Range of Testing Types A comprehensive testing approach is crucial for ensuring software quality.

Software 130

Software Outsourcing Service E-Commerce 130

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 130

Efficiency Reduced Costs Analytics Sales 130

Magellan Solutions

MARCH 5, 2023

Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center?

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

Groove Technology

OCTOBER 1, 2024

In addition, the article also presents 10 other strategies to reduce costs such as applying Agile methods, effective project planning and optimizing team structure. According to McKinsey, adopting Agile methods can reduce software development costs by 20-30% while improving time to market by 20-25%.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

OCTOBER 1, 2022

Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog.

Insurance 147

Insurance Banking Reduced Costs Collaborations 147

Everest Group

MAY 8, 2024

In a move that has sent ripples through the tech and cloud services industry , Broadcom’s acquisition of VMware marks a pivotal shift in the virtualization and cloud computing landscape. The coming months will be telling as the industry adjusts to a new era of cloud computing and virtualization services under Broadcom’s ownership of VMware.

Reduced Costs 162

Reduced Costs Outsourcing Flexibility Marketing 162

Groove Technology

NOVEMBER 15, 2024

To navigate these challenges, enterprises must meticulously define project requirements, implement robust project management frameworks, ensure stringent data protection protocols, and cultivate transparent communication channels with service providers. Establish open, regular communication with your service provider.

Software 100

Software Outsourcing Nearshoring Offshoring 100

Redial

MAY 17, 2023

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Groove Technology

OCTOBER 14, 2021

With perks like reduced costs, easier access to talent, and potentially faster time to plug, it’s no surprise that outsourcing is gaining traction. A number of the extra benefits of outsourced projects are that it allows specializing in the core business, resolving capacity issues, and improving the service quality.

Software 246

Software Outsourcing Management Out-Tasking 246

Everest Group

APRIL 10, 2024

Despite the economic uncertainty, the RCM operations outsourcing market has poised itself as a growth star, increasing at a compound annual growth rate (CAGR) of more than 12% from 2021-23. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Simplr

FEBRUARY 7, 2023

Historically, phone is the most expensive customer service channel to staff and maintain. According to the eDigital Customer Service Benchmark Survey, just 44% of consumers are actually satisfied with traditional phone experience. By the way, here are some QSR brands that are doing it really well.)

Customer Service 95

Customer Service Service Retail Call Center 95

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Groove Technology

JULY 5, 2023

Outsourcing programming services has become an increasingly popular practice in the software development industry. In this article, we will explore the benefits, challenges, and best practices associated with outsourcing programming services. Why do businesses outsource programming services?

Outsourcing 100

Outsourcing Service Right-Sizing Collaborations 100

Simplr

DECEMBER 12, 2022

The Quick Service Restaurant (QSR) and Fast Casual Restaurant industries have been completely transformed in the past three years– from the ordering experience to the way food arrives on our plates. Great Customer Service Increases Loyalty and Repurchase Rates. Satisfying Customer Cravings. Customer Effort Score (CES).

Service 98

Service Customer Service Reduced Costs Research 98

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

JANUARY 5, 2024

The increasing appetite for content, coupled with rising customer expectations, poses a challenge for marketers to create, share, and track quality content at scale. Marketers need strategies and implementation mechanisms that can streamline the workflow, deliver content at scale, and track results to gain a competitive differentiation.

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162