Forrester Digital Transformation

MAY 10, 2022

Everything-eventually-becomes-a-service which Microsoft demonstrates by launching its own version of managed detection & response. We discuss what CISOs need to know, how it will impact the market, and what to look for next.

Service 264

Service Marketing Management Cybersecurity 264

31 West

AUGUST 20, 2024

It’s no secret that smart marketing is what sells your products or services. Yet, no company can last long without well-thought-out customer service. The only issue is that finding effective ways to combine customer service and marketing is a real quest. What’s the Link Between Customer Service and Marketing?

Customer Service 130

Customer Service Marketing Service Customer Support 130

Forrester Digital Transformation

DECEMBER 16, 2021

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021.

Management 246

Management Service Research Marketing 246

The Global Small Business Blog

MAY 19, 2023

©iStock/f11photo Twenty-seven (27) Georgia companies were honored this week (May 18, 2023) with an annual recognition for their expansion of export sales into new markets over the previous year. There are so many winners!

Marketing 202

Marketing Sales Service 202

The Global Small Business Blog

MAY 26, 2022

©iStock/Visual Generation Small businesses create up to 80% of jobs and generate up to 70% of GDP in Africa alone and are essential drivers of growth, employment and livelihoods in emerging markets. In emerging market economies , however, there are intractable structural barriers to raising finance that most of these businesses face.

Marketing 202

Marketing Finance Government Jobbing 202

The Global Small Business Blog

AUGUST 10, 2022

"Businesses that export generally earn higher revenues, create more jobs, pay higher wages and are less likely to go out of business," [Arun] Venkataraman [Assistant Secretary of Commerce for Global Markets and Director General of the U.S. and Foreign Commercial Service, Jackson, MS] said. " We want to help support that effort.".

Marketing 189

Marketing Jobbing Service 189

Forrester Digital Transformation

MAY 27, 2022

In the past 18 months, dozens of major retailers launched their own retail media networks while established players planned for expansion, self-service marketplaces, and in-house capabilities. Welcome to the retail media boom. And we don’t see this growth slowing anytime soon.

Retail 246

Retail Marketing Sales Service 246

Forrester Digital Transformation

AUGUST 10, 2022

ALM Is Dead — Long Live MAD In the last 10–15 years, a lot has happened in the application development market; in my opinion, the advent of agile has been a bigger disruptor than what many might think, and still is. Many struggle to succeed with agile, especially in trying to adopt more agile, not […].

Service 49

Service Marketing 49

Forrester Digital Transformation

OCTOBER 20, 2021

If there is one go-to-market tech category that generates significant confusion amongst buyers and even providers, it's revenue operations and intelligence (RO&I). Fortunately our first New Tech report on the category has just dropped with the explicit goal of removing the ambiguity around this category.

Marketing 246

Marketing Sales Service 246

Perficient Digital Transformation

OCTOBER 9, 2024

IDC Market Glance: Digital Business Professional Services, 3Q24 Perficient is thrilled to be included in the Technology Transformation Dominant consultancy category in the latest IDC Market Glance: Digital Business Professional Services report (doc #US51480824, September 2024).

Marketing 105

Marketing Service Right-Sizing Collaborations 105

Perficient Digital Transformation

MARCH 6, 2024

In December 2022, the Department of Health and Human Services released a bulletin announcing additional compliance requirements for healthcare marketers when it comes to third-party trackers. So, what’s the problem?

Healthcare 122

Healthcare Marketing Analytics Regulations 122

Forrester Digital Transformation

JUNE 24, 2022

Digital selling insights from buyers and B2B sales executives, covering self-service purchasing, product-led growth (PLG), e-commerce, and consumption-based pricing. Will they converge or remain distinct practices shaping the buying experience?

E-Commerce 246

E-Commerce Service Sales Management 246

31 West

JUNE 11, 2024

Customer-focused marketing isn’t a new trend. It has brought about significant changes, including the evolution of marketing channels, the methods for fostering customer loyalty, and the technological advancements that have made management more efficient. So, what’s the future of the CRM market? Or, you can have both.

Marketing 130

Marketing Customer Service Software Sales 130

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties.

Marketing 96

Marketing Service Sourcing Research 96

Everest Group

JULY 23, 2024

In this report, we provide an overview of the digital workplace market, highlighting key business objectives and challenges, and gen AI’s impact on addressing these issues.

Marketing 103

Marketing Service 103

Forrester Digital Transformation

DECEMBER 6, 2021

Last week, we released the Forrester Now Tech: Cybersecurity Incident Response Services, Q4 2021. This research provides a comprehensive overview of the service provider landscape. In the report, we define and describe the vendor segments and then classify each of the 36 vendors into the appropriate segment based on functionality.

Cybersecurity 214

Cybersecurity Marketing Research Service 214

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. So where do marketing leaders start? Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners.

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Perficient Digital Transformation

MAY 14, 2024

Many healthcare marketers grapple with accessing timely, reliable data to power meaningful campaigns. Enter Perficient’s Patient 360, leveraging Salesforce Data Cloud, Health Cloud and Marketing Cloud – a solution tailored to meet the demands of modern healthcare marketing.

Healthcare 111

Healthcare Marketing Manufacturing Collaborations 111

Perficient Digital Transformation

APRIL 16, 2024

IDC Market Glance: Payer, 2Q24 Perficient is excited to be included in the IDC Market Glance: Payer, 2Q24 (doc #US51961724, April 2024) report. According to IDC, this report “provides a glance at the current makeup of the payer IT landscape, illustrates the vendor landscape, and depicts the segments and structure of the market.”

Marketing 107

Marketing Healthcare Insurance Advisory 107

31 West

MAY 11, 2024

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

Customer Service 130

Customer Service Service Cybersecurity Sales 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

JULY 15, 2024

Importance of Empathy in Customer Service Empathy isn’t just a soft skill. Empathy as a Strategic Asset Empathy in inbound customer service is more than just being nice. Benefits of Empathy Empathy in customer service offers real, measurable benefits. How to Improve Empathy in Customer Service Alright, we get it.

Customer Service 130

Customer Service Service Management Marketing 130

The Global Small Business Blog

AUGUST 15, 2024

Ask yourself: Why sell your product or service to international markets? From research and planning, to making initial trips to your target countries, expect to spend six months to several years preparing for this exciting new facet of your company. Take an honest appraisal of your business and yourself. Are you ready?

Research 263

Research Marketing Service 263

Perficient Digital Transformation

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. Streamlined Business Processes Automation is a key benefit of Azure Integration Services.

Service 110

Service Banking Risk Management Risk Management 110

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. A report by American Express found that 33% of Americans will consider switching companies after just a single instance of poor service. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. The time saved can be substantial, giving your business an edge in a highly competitive market.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Groove Technology

JUNE 7, 2023

We will also cover the different types of JavaScript development services, popular tools and frameworks used by JavaScript developers, how to choose the right JavaScript development company, and more. Cost: Compare the costs and services provided by different companies to ensure that you get the best value for your money.

E-Commerce 130

E-Commerce Service Right-Sizing Software 130

Everest Group

NOVEMBER 16, 2023

China follows with 12%, showcasing its rapid ascent in the global tech arena driven by its booming domestic market. The list excludes providers offering pure play hardware and service-based AI offerings. hosts the most AI technology providers (70%); however, innovative companies are emerging globally.

Marketing 144

Marketing Research Software Engineering 144

The Global Small Business Blog

OCTOBER 9, 2024

The State Trade Expansion Program (STEP) grants are specifically for established U.S.

Administrative 257

Administrative Design Marketing Service 257

31 West

JULY 25, 2024

We’re in such a technologically advanced landscape in the business world, that providing a good level of customer service is more important than ever before. Customers are used to receiving excellent service because luxury providers and high-touch services are the norm – meaning that customer expectations are bigger than in the past.

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location. By embracing technology, companies can reduce these expenses.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Perficient Digital Transformation

SEPTEMBER 17, 2024

This year, I’m particularly excited about how far we’ve advanced with Optimizely One in collaboration with Perficient, which is described as an operating system for marketing teams. Many organizations are shifting away from piecing together various products to build their marketing technology systems. Will you be at Opticon 2024?

Marketing 109

Marketing Collaborations Reduced Overhead Automation 109

Groove Technology

JUNE 4, 2023

is a popular choice for web development services: Single-threaded event loop architecture: Node.JS Faster time-to-market: Since NodeJS is known for its fast development cycle, hiring a NodeJS development agency can speed up the time-to-market for your project. Here are some reasons why Node.JS

Service 130

Service Sourcing Research Efficiency 130

31 West

FEBRUARY 27, 2024

As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. That is why more and more companies are embracing after-hours call center services. The answer is by implementing a 24/7 support service. What is 24/7 Support? 24/7 support is imperative for the IT industry.

Service 130

Service Customer Support Call Center Out-Tasking 130