Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

DECEMBER 7, 2021

ESG in Services: What Sourcing Teams Must Know to Do More. Savvy sourcing teams have realized that’s no longer enough and are focusing on ways to navigate their ESG objectives with large, strategic service providers. What does sustainability look like in services categories? LIVE WEBINAR. December 7, 2021 |.

Sourcing 246

Sourcing Service Impact Sourcing Government 246

Everest Group

MAY 3, 2024

Conference ABSL DACH's 10th Member Meeting: AI & Gen AI in GBS June 24-25, 2024 Catch Everest Group Partner, Rohitashwa Aggarwal, at ABSL DACH’s 10th Member Meeting in Hamburg, Germany. Rohitashwa will join an exciting line up of speakers to present his insights on AI and generative AI in GBS.

Global Business Services 130

Global Business Services Shared Services Service 130

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Premier BPO

JUNE 28, 2024

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. Best Practices for AI & Self-Service 3. References 1. IBM Global AI Adoption Index 4.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

The Global Small Business Blog

MAY 6, 2024

©iStock/jetcityimage What's affecting me, my clients, my colleagues and other global small business owners: Full report on the Berkshire Hathaway Annual Meeting 2024. A quick view of what Lumiere is capable of ( Google AI generating video service ). US campus protests: Final memories for some students.

E-Commerce 156

E-Commerce Service 156

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

MAY 17, 2024

Sustainability Enablement Technology Services In today’s business environment, sustainability has evolved from a mere buzzword to a vital imperative for enterprises across diverse industries. Enterprises struggle to identify partners that can meet their immediate sustainability needs while aligning with long-term strategic goals.

Service 162

Service Impact Sourcing Marketing Outsourcing 162

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. They are working to safeguard themselves from financial crimes while managing operational costs and enhancing delivery capabilities.

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. LEARN MORE ABOUT Top Service Providers

Insurance 147

Insurance Service Offshoring Analytics 147

Everest Group

NOVEMBER 19, 2024

Attendees will understand the need for GBS organizations to lead in innovation and transformation to escape the bounds of traditional delivery metrics and meet the evolving needs and priorities of businesses. What are the opportunities for GBS organizations in 2025? Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

JANUARY 17, 2024

Everest Group’s Service Provider Compass is designed to help sourcing leaders get an outside-in view of service providers’ market positions in key delivery locations. Our new Service Provider Compass report provides the answers with a three-tiered ranking system that is easy to understand at a glance.

Research 162

Research Service Sourcing Engineering 162

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments. LEARN MORE ABOUT Top Service Providers

Service 162

Service Cybersecurity Regulations Government 162

Everest Group

AUGUST 28, 2024

Similarly, on the information technology (IT) services side, many service providers have begun investing in proprietary gen AI solutions to pass on the associated efficiencies to their clients, all while identifying new use cases during delivery. In this blog, we delve deeper into the current expectations in IT outsourcing deals.

IT Outsourcing 147

IT Outsourcing Outsourcing Accounting Information Technology 147

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

DECEMBER 15, 2023

In this blog, we examine the major factors contributing to declining tech hiring and the outlook for IT services talent. IT service providers grappled with the dual challenge of retaining skilled professionals and attracting new talent. The exhibit below shows the cumulative downward trend in headcount for major IT service providers.

Service 182

Service Efficiency Management Marketing 182

Everest Group

MAY 24, 2024

How will the EU AI Act impact the financial services sector, and how should enterprises and service providers structure their compliance activities? In recent years, the rapid advancements in artificial intelligence — in particular, generative AI — have revolutionized various sectors, including financial services.

Service 162

Service Risk Management Risk Management Cybersecurity 162

Groove Technology

OCTOBER 31, 2024

Look for teams that can create flexible and modular systems capable of managing complex travel bookings and integrations with multiple service providers. A team that shares your values and vision for the future of travel technology is more likely to deliver a product that truly meets your needs and resonates with your target audience.

Software 130

Software Right-Sizing Offshoring Nearshoring 130

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 162

Service Advisory Finance Accounting 162

Groove Technology

NOVEMBER 1, 2024

Let’s analyze in depth the benefits and challenges of outsourcing, and introduce Groove Technology as a professional service provider in this field. Health Insurance Companies : For processing claims and managing patient records, high-quality healthcare software development services are essential.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Everest Group

APRIL 16, 2024

Mainframe Services Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements. In response, providers are evolving their offerings to meet these demands and provide value-added solutions. LEARN MORE ABOUT Top Service Providers

Service 130

Service Insurance Sourcing Research 130

Groove Technology

NOVEMBER 15, 2024

These projects support businesses in managing operations more efficiently and meeting their digital transformation goals. As the demand for fintech solutions and mobile banking rises, outsourcing enables financial institutions to meet these demands swiftly and cost-effectively.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

NOVEMBER 21, 2024

Uncover the compelling need for substantial upgrades/expansions in IT infrastructure to meet soaring AI workload demands and ensure scalability.

Marketing 130

Marketing Automation Service 130

Everest Group

NOVEMBER 16, 2023

To qualify for the list, providers must meet three criteria: AI-first: These providers develop and integrate AI as a central component in their products and solutions to a degree that without it, their offerings would be fundamentally incomplete. The list excludes providers offering pure play hardware and service-based AI offerings.

Marketing 361

Marketing Research Software Engineering 361

Everest Group

JANUARY 5, 2024

Accenture aims to enhance its supply chain prowess by acquiring after-sales services provider OnProcess Technology. The deal can create opportunities for both firms, their clients, and the overall supply chain business process services market. Discover the key drivers behind this union and its potential impact in this breaking blog.

Sales 162

Sales Supply Chain Management Service Manufacturing 162

Everest Group

AUGUST 31, 2023

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3%

Marketing 147

Marketing Service Sourcing Flexibility 147

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Everest Group

AUGUST 7, 2024

Life & Annuity (L&A) Insurance IT Services PEAK Matrix® Assessment The Life and Annuity (L&A) insurance industry is rapidly transforming, driven by technology advances and evolving customer expectations. Further, they are integrating AI and gen AI solutions in their core offerings.

Insurance 147

Insurance Service Marketing Collaborations 147

Everest Group

MARCH 6, 2025

Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their suppliers.

Outsourcing 130

Outsourcing Accounting Service Sales 130

Everest Group

SEPTEMBER 11, 2024

Lending Services Operations PEAK Matrix® Assessment The lending services operations market has experienced significant turmoil in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity.

Service 130

Service Human Resources Banking Sourcing 130

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment. LEARN MORE ABOUT Top Service Providers

Service 130

Service Sourcing Automation Analytics 130

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Groove Technology

NOVEMBER 15, 2024

Create a Goals & Requirements Document The first step in any software development outsourcing process and the importance of selecting the right outsourcing services. Here’s how to ensure it: Establish Regular Update Meetings: Weekly or bi-weekly meetings keep everyone updated and provide an opportunity to address issues early.

Software 130

Software Outsourcing Out-Tasking Flexibility 130

Everest Group

SEPTEMBER 13, 2023

Supply Chain Transformation Services for Retail and CPG In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have begun investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain.

Retail 147

Retail Service Manufacturing Information Technology 147