Sourcing Captain

AUGUST 15, 2023

When it comes to sourcing products from China, it’s important to understand the two types of China sourcing agents available in the market. Individual China Sourcing Agent VS China Sourcing Companies The first type of China sourcing agent is the individual sourcing agent.

Sourcing 130

Sourcing Supply Chain Management Manufacturing Collaborations 130

Everest Group

DECEMBER 5, 2023

Impact sourcing is gaining global recognition as a powerful solution for meeting talent needs in a socially conscious way while achieving business results and gaining positive publicity. Read more in this special report.

Impact Sourcing 113

Impact Sourcing Sourcing 113

Everest Group

DECEMBER 5, 2023

Everest Group’s GREEN framework provides a comprehensive approach to talent development in sustainability services, addressing geographic considerations, regulatory expertise, educational diversity, practical experience, and technological innovation to meet the increasing demand in this field.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception. IST | 1:30 p.m.

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Everest Group

NOVEMBER 19, 2024

Attendees will understand the need for GBS organizations to lead in innovation and transformation to escape the bounds of traditional delivery metrics and meet the evolving needs and priorities of businesses. What are they doing to overcome these challenges? What are the opportunities for GBS organizations in 2025? Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

MARCH 17, 2023

By working together, employers, training institutions, the government, and other stakeholders can create a sustainable and inclusive impact sourcing movement in India that empowers the rural population and drives overall social transformation. What is impact sourcing?

Impact Sourcing 130

Impact Sourcing Sourcing BPO Government 130

Everest Group

AUGUST 1, 2023

In this exclusive buy-side forum, participants will engage in an open discussion centered around these rising uncertainties and shifts in the outsourcing landscape and how sourcing and supplier management peers are reacting by adapting their sourcing portfolios, delivery locations mix, and relationships with service providers.

Sourcing 130

Sourcing Outsourcing Service Management 130

IBM Services

FEBRUARY 28, 2024

Sourcing is getting smarter. To start, many organizations have already pivoted from a tactical to a strategic sourcing mindset—which can make all the difference when it comes to gaining and retaining a competitive advantage. But now, the benefits of strategic sourcing are becoming even more attainable thanks to innovation.

Sourcing 102

Sourcing Supply Chain Management Strategic Sourcing Automation 102

Everest Group

MAY 1, 2023

Seeing impact sourcing in action at Vindhya e-Infomedia validated to Everest Group that this growing business practice is more than a feel-good story but a win-win for individuals, companies, and communities. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. The team was truly inspired!

Impact Sourcing 130

Impact Sourcing Sourcing Jobbing BPO 130

Everest Group

NOVEMBER 16, 2023

To qualify for the list, providers must meet three criteria: AI-first: These providers develop and integrate AI as a central component in their products and solutions to a degree that without it, their offerings would be fundamentally incomplete. The list excludes providers offering pure play hardware and service-based AI offerings.

Marketing 361

Marketing Research Software Engineering 361

Everest Group

SEPTEMBER 25, 2024

Committed and driven to making a lasting change and a difference across the globe, having a major presence in the APAC region, as well as Latin America, the Middle East, Africa, Europe and North America, Everest Group has now gone one step further with their promise, pledging to grow the impact sourcing workforce to 1 million by 2030.

Impact Sourcing 130

Impact Sourcing Sourcing Research Marketing 130

Everest Group

OCTOBER 19, 2024

The AI Act and other regulations introduce new compliance requirements that European businesses must meet. The region’s data security and governance laws are rapidly tightening, especially with generative AI’s growing popularity. In response, providers are developing AI-driven threat detection, zero-trust frameworks, and SASE solutions.

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Premier BPO

APRIL 18, 2023

Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”. Visit our booth at the Call & Contact Center Expo 23 USA, book a meeting slot with us, and enter your name in the ballot.

BPO 130

BPO Co-Sourcing Outsourcing Sourcing 130

The Global Small Business Blog

APRIL 4, 2023

They possess ideas about membership, meetings, partnerships, marketing, and more that make perfect sense in America but may not apply in different countries and regions. And as diversity, equity, and inclusion (DEI) becomes a norm in organizations, it may become another source of potential friction.

Sourcing 223

Sourcing Marketing 223

Premier BPO

JULY 16, 2024

Companies are investing significant resources in training their workforce to meet the requirements and challenges prevailing in their work environment. This culture instills the necessary skills and knowledge to excel at their jobs and be a source of learning for their peers.

Co-Sourcing 246

Co-Sourcing BPO Sourcing Customer Service 246

Everest Group

JANUARY 15, 2025

In the past year we have also launched our new leading Conference and Events Business, kicking it off with our inaugural Engage Conference in Dallas in October 2024, and I am now looking forward to meeting Global Business Services, technology, and sourcing leaders at our second Engage Conference which will be in London on March 31, 2025.

Research 130

Research Advisory Global Business Services Sourcing 130

Everest Group

OCTOBER 26, 2023

Everest Group proudly participated in three noteworthy global sustainability events in Manhattan this September: Climate Week NYC, the 78 th session of the UN General Assembly (UNGA 78), and the Clinton Global Initiative (CGI) annual meeting. The film and panel discussion covered the devastation from Superstorm Sandy in October 2012.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

OCTOBER 20, 2024

Scope: All industries and geographies Services: Cybersecurity services The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading cybersecurity service providers, client reference checks, and an ongoing analysis of the cybersecurity services market The assessment is focused on cybersecurity services (..)

Cybersecurity 130

Cybersecurity Service Regulations Government 130

Everest Group

NOVEMBER 16, 2022

To meet new customer and investor expectations along with regulatory mandates, BFS organizations are building ESG products and services – such as green loans, sustainability-linked loans, and carbon-neutral banking – to make their operations sustainable. Let’s explore the significant role GBS units can play in enabling ESG for enterprises.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

SEPTEMBER 18, 2024

Soni , Principal Analyst for Impact Sourcing and Sustainability, will be in attendance at the Clinton Global Initiative 2024 meeting on September 23-24, held in New York City. Everest Group’s first Commitment to Action in 2022 was to grow the impact sourcing market from 350,000 FTEs to half a million in three years.

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

Everest Group

FEBRUARY 16, 2024

Amid challenges such as rising fraud, evolving regulatory norms, economic pressures, and unique geopolitical circumstances, financial institutions and next-generation participants are striving to meet compliance standards. In response to these challenges, the demand for digital-led FCC offerings is rising.

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Premier BPO

JULY 12, 2024

The Challenge of Delivering a Modern Patient Experience The healthcare sector’s struggles to meet customers’ expectations stem from very little investment in improving the CX, i.e., patient experience, due primarily to a significantly low digital maturity level.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Premier BPO

JUNE 7, 2024

The analysis helped create a co-sourcing solution that easily integrated with the client’s system through training and cultural sensitivity workshops to foster a cohesive team environment. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Premier BPO

JUNE 28, 2024

This becomes a source of great dissatisfaction for consumers. A core mission of Premier BPO’s AI Lab is to ensure that its AI-powered tools can meet realistic expectations by delivering consistent and reliable performance.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

JULY 18, 2023

As you know firsthand, an effective one is needed to meet your stakeholders’ expectations in today’s uncertain economic environment.

Management 147

Management Strategic Sourcing Outsourcing Government 147

Premier BPO

JUNE 28, 2024

A core mission of Premier BPO’s AI Lab is to ensure that its AI-powered tools can meet realistic expectations by delivering consistent and reliable performance. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Premier BPO

OCTOBER 8, 2024

Extract, Transform, and Load (ETL) complements EDI by extracting data from various sources, transforming it into a usable format, and loading it into a central system like a data warehouse. This automation reduces manual entry errors, accelerates transaction processing, and swiftly allows businesses to respond to market demands.

BPO 245

BPO Co-Sourcing Outsourcing Efficiency 245

Premier BPO

JUNE 14, 2024

Their customer service, crucial for building brand loyalty, failed to meet expectations. By executing this framework with co-sourcing characteristics, we can approach the whole recruitment and onboarding process together while harmonizing business objectives. First-time outsourcing should not be a challenge that cannot be addressed.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Everest Group

MAY 23, 2024

Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands.

Management 130

Management Sourcing Analytics Insurance 130

Premier BPO

AUGUST 16, 2024

Can the modern contact centers evolve fast enough to meet the challenges of the technological era, or will they remain behind the curve when it comes to digital transformation? We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 237

Outsourcing BPO Co-Sourcing Labor Costs 237

Premier BPO

SEPTEMBER 10, 2024

To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. 2 Ensure Data Quality and Governance Without good governance, your teams end up spending 30% of their time on non-value-added tasks such as data sourcing, processing, cleanup, and manual reporting.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

AUGUST 14, 2023

Soni , Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September 18-19 in New York City. Everest Group’s Commitment to Action is to grow the impact sourcing market to half a million in three years. Learn more about Everest Group’s Commitment to Action.

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

Groove Technology

AUGUST 31, 2021

Others use specialized software development services to meet their meager resource needs. Full-stack developers fully meet the needs of working on the front end and back end sides of your application. Our Web Application Development team designs and develops web applications to meet specific business requirements.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Everest Group

JUNE 20, 2024

Legacy core systems, while reliable, are monolithic and struggle to meet today’s needs for hyper-personalization and real-time experiences. These collaborations highlight the growing understanding that modernization is key to staying competitive and meeting evolving customer demands. Reach out to discuss with us.

Banking 162

Banking Collaborations Sourcing Insurance 162