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Glossary of key outsourcing terminology and models | MicroSourcing

Microsourcing

Outsourcing is where one company engages another company to provide services that were traditionally performed in-house. Deloitte’s Global Outsourcing Survey 2020 finds that cost reduction is the primary objective of outsourcing for 70% of businesses, while 40% say they choose to outsource because it gives them more flexibility.

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How to outsource customer service | MicroSourcing

Microsourcing

Outsourcing customer service has become a strategic solution for businesses aiming to deliver exceptional customer support while maintaining cost efficiency.

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How to outsource customer service

Microsourcing

Customer service has overtaken product and price as a key differentiator for businesses. Skip straight to the statistics summary. Offering superior customer care helps your organization gain and retain more customers, leading to improved margins and profitability.

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How outsourcing is helping deliver retail and eCommerce success

Microsourcing

Along with my MicroSourcing colleague Sean Baker, Barbeques Galore CFO Mitchell Koureas and Adore Beauty Group CXO Nicola Clement, we spent almost an hour exploring how outsourcing is a valuable tool for retail businesses of all sizes to address labor shortages, reduce attrition rates and extend service hours.

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The benefits of global outsourcing

Microsourcing

Global outsourcing versus outsourcing. Outsourcing is defined as “a business practice in which a company hires a third-party to perform tasks , handle operations or provide services for the company” that would otherwise be performed in-house. Is there really a difference? That depends.

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Ultimate guide to outsourced data entry services | MicroSourcing

Microsourcing

It would be fair to say that data entry is not considered the most glamorous of career options. In a world where children increasingly want to grow up to be social media influencers , working in an industry more associated with the word ‘repetitive’ than ‘celebrity’ can be a hard sell. While 10% of data entry clerks employed in the U.S.

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Reasons to outsource accounting and bookkeeping services

Microsourcing

On the first day of 2024, Financial Executives International (FEI) shared a disturbing statistic with its members – more than 300,000 accountants and auditors had left their positions during the past two years 1.