Everest Group

NOVEMBER 29, 2022

ON-DEMAND WEBINAR. Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023. The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Who Should Attend?

Offshoring 130

Offshoring Outsourcing Nearshoring Sourcing 130

Everest Group

FEBRUARY 16, 2023

Live Webinar The Talent Crisis Mystery: Scarcity in Times of Layoffs February 16, 2023 | 9 a.m. In this webinar, our experts will look at the fundamentals of the talent market and uncover tools and techniques for building a successful talent strategy for 2023-2024. What questions will this webinar answer for participants?

Nearshoring 130

Nearshoring Offshoring Research Outsourcing 130

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

JANUARY 5, 2023

Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group delivered the key findings from this research in a December 13 webinar, “Rise Above Economic Uncertainty and Succeed.” Put another way, don’t miss the forest for the trees.”.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

MAY 18, 2022

Enhanced delivery capabilities in Latin America : Labor-cost pressures, the talent shortage in onshore North America, and the desire to relocate some offshore operations closer after the pandemic have increased Latin America’s attractiveness for nearshore delivery capabilities.

Business Process Outsourcing 130

Business Process Outsourcing BPO Marketing E-Commerce 130

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

MAY 16, 2022

In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter. Notable Global Services Trends in Q3 2021: North America experienced a decrease in its share of outsourcing deals.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100