Everest Group

OCTOBER 20, 2023

A mix of macroeconomic concerns, rising prices, fiscal tightening, and geo-political tensions have resulted in a slowdown in customer demand and growing margin pressures on the global services industry. Global services trends in 2023 resonate with this approach. Exhibit 1: Key financial metrics for providers for 2022-23 2.

Service 147

Service Offshoring Global Business Services Information Technology 147

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

OCTOBER 18, 2021

The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues. Strong client presence and presentation skills.

Advisory 100

Advisory Offshoring Sourcing Outsourcing 100

Everest Group

SEPTEMBER 18, 2024

The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Everest Group

AUGUST 25, 2023

While most GCCs have successfully delivered upon their initial mandates for growth, concerns are mounting that they are increasingly viewed as mere offshore role aggregators as opposed to value generators. It ensures that everyone is taken along on this journey – fully presenting the good, the bad, and the ugly.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Everest Group

JANUARY 11, 2024

The ever-present belief that the business can do it better and cheaper, with more control, will get in the way of scores of migrating heads. Supply chain will grab the GBS headlines: There’s always an exception to any rule, and for me, that exception will come from the supply chain catalog of services.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Magellan Solutions

MAY 3, 2022

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. This direct connection calls for quality customer service both in-person and via any communication channel. HSBC Holdings.

Call Center 81

Call Center Outsourcing Offshoring Banking 81