Everest Group

SEPTEMBER 14, 2023

Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries. Accounting for 40% of the country’s contact center jobs, as per BPESA, Johannesburg ensures abundant resources for efficient outsourcing operations.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Intugo

MAY 8, 2024

Simultaneously, Mexico has become a hub for outsourced customer services, offering factors that make it a preferred choice for businesses globally. Numerous trade agreements facilitate seamless cross-border business operations, minimizing trade barriers and bureaucratic hurdles.

Customer Service 52

Customer Service Outsourcing Service Government 52

NoonDalton

NOVEMBER 6, 2023

It’s crucial to acknowledge that the adaptation of hybrid work in frontline roles does not only present challenges but also offers significant opportunities. Their expertise in streamlining operations can lead to improved workflows and reduced operational costs, even when employees are not all in the same physical space.

Outsourcing 52

Outsourcing Jobbing Flexibility Retail 52