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Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and serviceinnovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions. CSPs can take advantage of watsonx.ai
This period saw the birth of the global IT services market, which provided not only cost benefits but also operational efficiencies. These drivers not only underscore the practical benefits of outsourcing but also highlight strategic advantages that can significantly enhance a company’s operational dynamics.
The case for automation is clear: it will increase efficiency, lower the total cost of ownership – the list goes on. Telcos know that they need to move towards an automated and efficient network if they want to support agile serviceinnovation and delivery on a competitive level.
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