article thumbnail

Tune Order Management NOW To Create Stellar Customer Experiences This Holiday Season

Forrester Digital Transformation

Speed, Options, And Transparency Should Guide Holiday-Season Planning Retailers, get ahead of the holiday-season chaos and prepare your order management processes. Guide your holiday logistics planning around: 1) speed; 2) fulfillment options; and 3) transparency to create seamless and stellar experiences for your customers.

article thumbnail

Thinking About DTC? Don’t Leave Out Order Management Systems

Perficient Digital Transformation

Let’s look at three reasons why an order management system (OMS) implementation will ensure your customers receive the product on time and within their level of expectations. Back in January, I discussed why order management systems could be the secret sauce for customer experience success in 2022.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Order Management is the ‘Secret Sauce’ for Improved Customer Experience in 2022

Perficient Digital Transformation

Now, more than ever, consumers are demanding options when it comes to their ecommerce orders, many of which can be enabled by implementing an order management system (OMS) to complement your current commerce technology stack. . For more information on our order management services, contact our experts today. .

article thumbnail

The future of order management solutions: freedom of choice and flexibility

IBM Services

But without real-time reliable views of inventory, shipments and automated order orchestration processes, retailers are unable to deliver on order promises. Order management platforms must provide businesses with options that allow for flexibility and agility in both capabilities and deployment.

article thumbnail

Resilient supply chains: Order management

Capgemini

Resilient supply chains Order management Gilles Bacquet 14 May 2024 Facebook Linkedin Resilience is essential to survive the global ‘black swan’ events which are becoming more frequent and severe, impacting both top and bottom lines. order management) – is critical.

article thumbnail

Elevating the In-Store Experience Through Order Management

Perficient Digital Transformation

With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to access their order information online regardless of the purchase channel. It is no longer acceptable to make an in-store purchase and not be able to retrieve order information digitally.

article thumbnail

Building an Airtight Business Case for Order Management Optimization

Perficient Digital Transformation

Your order management system sits at the critical intersection of customer experience and operational efficiency. Our recent research study revealed that C-suite decision makers prioritize cold, hard financial metrics when evaluating order management solutions.