IBM Services

JANUARY 16, 2022

For Party City, the global celebrations category leader, the pandemic presented a unique challenge and opportunity. To continue driving sales while still meeting customer and employee satisfaction, Party City needed to simplify their ordering and purchasing processes to provide seamless services to its online and in-store customers.

Retail 62

Retail Reduced Overhead Order Management Finance 62

IBM Services

JANUARY 6, 2022

For Party City, the global leader in the party supply industry, the pandemic presented unique challenges and opportunities. To continue driving sales while still meeting customer and employee satisfaction, Party City needed to pivot by simplifying ordering and purchasing processes and offering seamless services to its customers.

Retail 54

Retail Reduced Overhead Order Management Finance 54

NoonDalton

APRIL 24, 2024

These partners bring specialized expertise, advanced technology, and streamlined processes to manage everything from customer inquiries to complete order management. Outsourcing customer service in the eCommerce sector presents several strategic benefits that extend well beyond simple cost reductions.

Customer Service 52

Customer Service Outsourcing Service Labor Costs 52