Remove Order Management Remove Reduced Overhead Remove Sales
article thumbnail

Transforming the retail experience with frictionless supply chain

IBM Services

To continue driving sales while still meeting customer and employee satisfaction, Party City needed to simplify their ordering and purchasing processes to provide seamless services to its online and in-store customers. “The The usual in-store foot traffic was temporarily modified.

Retail 62
article thumbnail

Transforming the retail experience with frictionless supply chain

IBM Services

To continue driving sales while still meeting customer and employee satisfaction, Party City needed to pivot by simplifying ordering and purchasing processes and offering seamless services to its customers. “The They also changed the way they shopped. Delivering greater value while increasing conversion rates.

Retail 54
article thumbnail

Unpacking eCommerce Customer Service Outsourcing

NoonDalton

These partners bring specialized expertise, advanced technology, and streamlined processes to manage everything from customer inquiries to complete order management. Adapting to Business Needs: Seasonal fluctuations and sales spikes are common in eCommerce. Why Outsource Customer Service?