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Resilient supply chains: Order management

Capgemini

Resilient supply chains Order management Gilles Bacquet 14 May 2024 Facebook Linkedin Resilience is essential to survive the global ‘black swan’ events which are becoming more frequent and severe, impacting both top and bottom lines. order management) – is critical.

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Unpacking eCommerce Customer Service Outsourcing

NoonDalton

The digital marketplace is bustling, and effective customer service is more crucial than ever. As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. This strategic shift not only handles operational demands but also enhances customer satisfaction.

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eCommerce is Dead, Long Live Commerce

Perficient Digital Transformation

AI-Powered Chatbots and Customer Support / Self Service Customer support centers staffed with dozens of customer service reps (CSR’s) are now becoming a legacy way of working for brands. This means that both customers and customer support view and understand a single version of the truth across the order lifecycle.

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Why Anypoint Platform is the Best Choice for API Management

Groove Technology

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. However, managing multiple APIs can be complex and challenging. This, in turn, leads to increased revenue and growth opportunities.

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Enhancing CX with Integrated Tech Solutions: A Spotlight on Salesforce | Blog

Everest Group

Einstein 1 is a modular platform that can be tweaked as per the enterprise needs and comes with core solutions for sales, marketing, service, commerce, and data that are natively integrated into the platform, along with other solutions that can significantly enhance these capabilities, such as analytics and AI.

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HCL Commerce Customization Capabilities: Empowering Businesses with Tailored E-commerce Solutions

Perficient Digital Transformation

Integration Customization : HCL Commerce supports integration with various external systems and services. This includes order management, inventory management, pricing and promotions, customer segmentation, and more. Customization allows them to deliver a unique value proposition and make customer commitment.

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Five ways generative AI can help retailers improve the automotive customer experience

Capgemini

Five ways generative AI can help retailers improve the automotive customer experience Matt Desmond Jun 4, 2024 Facebook Linkedin Generative AI can help retailers improve customer and vehicle knowledge to boost sales and service Customers in today’s digitally enabled world expect seamless, convenient, and personalized retail experiences.

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