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Perficient Mentioned in Forrester Report: Design GenAI-Powered Experiences Responsibly

Perficient Digital Transformation

If GenAI is deployed correctly, it can provide easier daily tasks and boost employee productivity, especially among individuals with disabilities. Chatbots can greatly reduce the challenges faced by people by being able to gather information from multiple sources quickly and produce a coherent summary.

Design 64
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Unleashing the Power of Generative AI in Procurement | Blog

Everest Group

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. By seamlessly integrating advanced algorithms and machine learning, GAI has the power to transform Source-to-Pay (S2P) processes, taking procurement to unprecedented heights of efficiency, accuracy, and innovation.

Analytics 130
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The Contractual Cornerstone of Generative AI’s Success in ITO and BPO Deals | Blog

Everest Group

Critical contractual aspects for gen AI sourcing Ensuring robust contractual clauses in service agreements is paramount for the success of any partnership involving gen AI solutions. Contracts must explicitly define the sources of data—whether they are server logs, IT service management (ITSM) ticket dumps, or other proprietary datasets.

BPO 130
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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

Everest Group

Reach out to discuss this topic in depth. This will present additional opportunities for providers who can demonstrate capabilities in this area So why did I say it depends? Read on to discover strategies to improve CXM provider success in a technology-driven market.

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How to Choose the Best Help Desk Solution for Your Business?

31 West

Moreover, there are so many options available in the market that choosing the right one is a critical task. You can opt for a customizable solution to conduct any task managing your customer service and IT needs. Find out areas where you can involve automation and reduce redundancies. Open Source Helpdesk Solution.

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Rethinking Trust and Safety: Six Strategies for Enterprises to Convert the Recession into an Opportunity | Blog

Everest Group

The recession may be a short-term phenomenon, but it clearly presents enterprises an opportunity to re-examine their current T&S practices and determine how to do the work more efficiently over the long term. To discuss Trust and Safety strategies, please reach out to abhijnan.dasgupta@everestgrp.com or aseem.nousher@everestgrp.com.

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Transform Your Data with Azure Data Factory

Perficient Digital Transformation

Remembering ADF Past (v1) to Understand ADF Present (v2). ETL provides the method of moving the data from various sources into a data warehouse. The transformation job is done on RAW data stored in source destination i.e., cloud storage. Activities deploy together to execute a specific task. What is ETL?