Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

MAY 11, 2023

To combat a looming recession, healthcare providers will need to take strategic action, including cutting costs, investing in patient experience, embracing digital technologies, and strengthening outsourcing partnerships. What does this mean for service providers? Reach out to learn more on this topic or ask questions.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

SirionLabs

OCTOBER 1, 2021

Webinar Alert] The Digital Contracting Conundrum: Procurement Suites vs. Pure-Play CLM. The Greater Toronto Airports Authority (GTAA) operates Toronto Pearson Airport – North America’s second-largest international airport. Being a heavily outsourced operation, supplier contracts are a critical part of GTAA’s business.

Advisory 52

Advisory Outsourcing Operations Sales Finance 52

SirionLabs

OCTOBER 8, 2021

Webinar Alert] The Digital Contracting Conundrum: Procurement Suites vs. Pure-Play CLM. The Greater Toronto Airports Authority (GTAA) operates Toronto Pearson Airport – North America’s second-largest international airport. Being a heavily outsourced operation, supplier contracts are a critical part of GTAA’s business.

Advisory 52

Advisory Outsourcing Operations Sales Finance 52