Magellan Solutions

MARCH 5, 2023

To address this, many companies choose to outsource administrative work to agencies. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. What Is a Service Level Agreement? The service level agreement (SLA) is a contract between the provider and the client.

Service 98

Service Administrative Outsourcing Right-Sizing 98

Everest Group

JANUARY 5, 2023

Strategic and systematic change management gives GBS organizations more control over transformation projects of all sizes. Invest in roles and careers: GBS organizations must consider whether involving contractors or those in outsourcing roles will ultimately help or hurt the process. Crawlers are slowly moving in the right direction.

Management 130

Management Right-Sizing Research Global Business Services 130

Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

Call Center 52

Call Center BPO Shared Services Right-Sizing 52

Magellan Solutions

NOVEMBER 7, 2023

Outsourcing is becoming a trend in the business world right now. Did you know that global spending on outsourcing is predicted to hit $731 billion this year, 2023, from the $92.5 Companies of all sizes are realizing the benefits of outsourcing. billion market worth in 2019? So, what’s driving this growth?

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Influx

OCTOBER 3, 2023

Meeting these expectations requires careful planning, efficient resource allocation, and the right workforce management (WFM) tools in your arsenal. We sat down with Andrew, our Delivery Manager, about the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.

Management 52

Management Customer Support Right-Sizing Analytics 52

Magellan Solutions

FEBRUARY 24, 2022

Outsourcing Lead Generation: A Comprehensive Guide for Choosing the Right Provider. Even if you can’t figure out the right way to get leads, it’s easy to feel like lead generation is a pain in your side. That’s where outsourcing leads come in. What is Lead Generation Outsourcing?

Sales 40

Sales Outsourcing BPO Out-Tasking 40

SIG Speaks

JANUARY 5, 2022

Equally important, we can better mitigate risks and work more effectively by providing the right amount of effort to manage and build a collaborative relationship with its key suppliers. Not all suppliers should be managed the same way: each supplier requires a “right-sized” level of governance! What is Supplier governance?

Sourcing 40

Sourcing Government Right-Sizing Risk Management 40