This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
The Business Process Outsourcing (BPO) industry is one of the fastest-growing sectors globally, but it’s often misunderstood. Myths BPO is only about cost-cutting Many think that BPO is only about reducing expenses by outsourcing labor. Let’s clear up some common myths and truths.
Over the last few years, the technology sector has increasingly turned to outsourcing as a strategic tool to enhance competitiveness and operational agility. This trend isn’t just about delegating routine tasks; it’s about embracing external expertise to drive innovation and streamline operations.
The country’s software servicesoutsourcing sector reached positive growth of 37 percent in 2011 according to a recent study done by the Philippine Software Industry Association (PSIA). The increased demand for IT services last year, Terrado further explained, helped place these trainees into mainstream IT positions.
The funding for business servicesinnovation is showing signs of drying up. Outsourcing relationships will continue to morph: The days of shipping 3000 jobs to your favorite BPO provider will continue to sunset in favor of more strategic, even temporal relationships.
IBPAP is the country’s umbrella association for the local IT-BPO industry, with the goal of making the Philippines the world’s top destination for voice and non-voice outsourcedservices. managed Sourcefit is a business process outsourcing company based in Manila, Philippines. About the Company.
The Philippines’ BPO industry is now considered one of the biggest suppliers of global outsourcing solutions. Whether you are a small to mid-sized enterprise or a multinational company, the Philippines provides first-class outbound call center services focused on boosting engagement with customers for sales increases.
Experience ServiceInnovationsServiceinnovation is about making your products or services more enjoyable, easier to use, or improving their value. Chewy, an online pet supply store, is known for its stellar customer service. Its green sourcing process tracks the environmental impact of making products.
Government Tasks & Why E-services Are Needed For Them. E-serviceinnovations during Covid-19 stemmed from the urgent need to share information about the virus. So you can rest assured that our data gathered from your outsourced e-services would not be leaked to unwanted parties.
Reduce expenditure on every FTE and use it for customer serviceinnovation. E-commerce Customer Service Best Practices. A recent study highlights, 81% of Americans believe that top organizations are exceeding customer service expectations. Final Thoughts on E-commerce Customer Service.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content