Everest Group

JANUARY 8, 2025

What questions will the webinar answer? CIOs, CTOs, COOs Business heads IT/BPO strategy heads, department heads Head of outsourcing, global sourcing mangers Procurement managers, vendor managers Senior marketing executives AR teams Learn their perspectives on this evolution and pinpoint the opportunities and challenges that lie ahead.

Banking 130

Banking Insurance BPO Sourcing 130

Everest Group

APRIL 16, 2024

LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. What questions will the webinar answer for the participants?

Business Process Outsourcing 162

Business Process Outsourcing Outsourcing Call Center Management 162

Everest Group

JULY 26, 2022

ON-DEMAND WEBINAR. What questions will the webinar answer for the participants? Related Content Sizing up Your SAP S/4 HANA Implementation – Key Considerations to Estimating Your Effort Right | Blog Demystifying Cloud Advisory | Blog How Much Will Your Next Outsourcing Deal Cost? Why is razor-sharp solution sizing so critical?

Right-Sizing 264

Right-Sizing Service Advisory Managed Services 264

Everest Group

JULY 19, 2022

ON-DEMAND WEBINAR. Join this webinar as our speakers dive into the factors driving this shift, expected challenges and opportunities, and insights into the journey towards diversification into the managed services space. Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. Who should attend? Varun Malik.

Managed Services 246

Managed Services Management Service Outsourcing 246

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. What questions will the webinar answer for the participants? What are the top forward-looking strategies in APAC for outsourced services buyers for 2024? IST | 1:30 p.m. SGT | 2:30 p.m.

Sourcing 162

Sourcing Outsourcing Strategic Sourcing BPO 162

Everest Group

SEPTEMBER 12, 2023

Live webinar Current Solution Trends and Their Impact on Outsourcing Deals and Pricing September 12, 2023 | 9 a.m. IST In the current market, prices are reaching a plateau, and providers are facing the pressing need to re-evaluate their solutions to gain a competitive edge in outsourcing deals. CDT | 10 a.m. EDT | 3 p.m.

Outsourcing 162

Outsourcing Sales Sourcing Design 162

Everest Group

MARCH 18, 2025

In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. What questions will the webinar answer? Going into 2025, what location-related developments and trends should be on your radar? Who should attend?

Offshoring 130

Offshoring Sourcing Outsourcing Design 130

Everest Group

APRIL 23, 2024

Live Webinar Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers April 23, 2024 | 9 a.m. IST What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time? What questions will the webinar answer for the participants?

Outsourcing 130

Outsourcing Service Management 130

Everest Group

SEPTEMBER 19, 2023

ON-DEMAND WEBINAR Navigating the European CXM Outsourcing Market: Trends and Insights WATCH THE WEBINAR ON-DEMAND In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. What questions will the on-demand webinar answer for the participants?

Outsourcing 147

Outsourcing Marketing Right-Sizing Management 147

Everest Group

JUNE 27, 2024

Live Webinar APAC CME Enterprise: IT Outsourcing as a Strategic Lever June 27, 2024 | 11 a.m. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformation. IST | 1:30 p.m. SGT | 2:30 p.m.

IT Outsourcing 130

IT Outsourcing Outsourcing Sourcing Service 130

Everest Group

JULY 30, 2024

Live Webinar IT and BPO Outsourcing: Commercial Trend Evolution July 30, 2024 | 9 a.m. IST For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

BPO 130

BPO Outsourcing Sales Software 130

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. In this webinar, our sourcing and pricing analysts will discuss action items for procurement teams to achieve these goals and attain an accelerated growth trajectory in H2 2024. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Everest Group

NOVEMBER 15, 2022

O N-DEMAND WEBINAR. Outsourcing Services Pricing: What to Expect Next. 2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023.

Outsourcing 130

Outsourcing Service BPO Strategic Sourcing 130

Everest Group

JANUARY 19, 2023

Live Webinar Driving Outsourcing Maturity: The Answer to Economic Uncertainty January 19, 2023 | 9 a.m. Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. CST, | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. Who should attend?

Outsourcing 130

Outsourcing Sourcing Software Service 130

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception.

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Everest Group

FEBRUARY 8, 2022

LIVE WEBINAR. 5 Success-driving Actions: How to Manage Extreme Outsourcing Pricing. Outsourcing contracts signed as recently as early 2021 may already be misaligned with market realities. This webinar will uncover five pricing actions enterprises should take now to attain value without breaking the bank. Our Experts.

Outsourcing 130

Outsourcing Management BPO Banking 130

Everest Group

SEPTEMBER 21, 2021

LIVE WEBINAR. 5 New Ways to Drive Strategic Results from Procurement Outsourcing. Access the on-demand webinar, which was delivered live on September 21, 2021. Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients. Vice President.

Outsourcing 130

Outsourcing Government Global Business Services BPO 130

Everest Group

MARCH 7, 2024

LIVE Webinar Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 March 7, 2024 | 11:00 AM IST | 1:30 PM SGT | 2:30 PM JST | 3:00 PM ACT Last year, the outsourcing industry faced a noticeable slowdown in demand. What questions will the webinar answer for the participants? Who should attend?

Outsourcing 130

Outsourcing Cybersecurity BPO Sales 130

Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What are the key enterprise focus areas and trends in T&S? How will regulations affect enterprises?

BPO 162

BPO Regulations Sales Outsourcing 162

Everest Group

FEBRUARY 14, 2023

Live Webinar Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023 February 14, 2023 | 9 a.m. Join this webinar as our pricing experts discuss how enterprises can navigate this environment successfully and avoid overpaying for IT and technology services in 2023. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Outsourcing 130

Outsourcing Strategic Sourcing Sourcing Sales 130

Everest Group

NOVEMBER 16, 2021

LIVE WEBINAR. Leaders vs. Laggards: How Payers Can Use Outsourcing to Differentiate. In this webinar, our experts will provide insights into who payers should engage with and how best to engage with them. Register for the Webinar. November 16, 2021 |. 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST. Manu Aggarwal.

Outsourcing 130

Outsourcing Healthcare Offshoring Retail 130

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Everest Group

NOVEMBER 14, 2023

Live Webinar 2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities November 14, 2023 | 9 a.m. Join us as we explore the state of the global CXM outsourcing market in 2023. What questions will the webinar answer for the participants? CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Outsourcing 130

Outsourcing Marketing Management Service 130

Everest Group

JULY 23, 2024

Live Webinar What’s Next in Financial Services? In this webinar, attendees will learn how BFSI firms are driving business transformation in response to the macroeconomic environment, evolving customer needs, the tightening regulatory landscape, and the rapid adoption of AI and cloud technologies. What questions will the webinar answer?

Sourcing 162

Sourcing Insurance Service BPO 162

Everest Group

JULY 18, 2023

Live Webinar Driving Success through Effective Procurement and Category Management Organization July 18, 2023 | 9 a.m. What questions will the webinar answer for the participants? What are the best practices in outsourcing procurement and category management? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. Who should attend?

Management 147

Management Strategic Sourcing Outsourcing Government 147

Everest Group

NOVEMBER 7, 2023

LIVE WEBINAR The Services Pricing Outlook for 2024: Are the Waters Finally Calming? What questions will the webinar answer for the participants? How has outsourcing services demand evolved in 2023? November 7, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. What is the outlook for pricing? Who should attend?

Service 162

Service BPO Outsourcing Management 162

Everest Group

JANUARY 30, 2024

Live webinar Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists January 30, 2024 | 9:00 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Who should attend?

Software 130

Software Outsourcing BPO Management 130

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. ” This webinar offers buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance. CDT | 10 a.m. EDT | 3 p.m.

Retail 147

Retail BPO Regulations Sourcing 147

Everest Group

OCTOBER 4, 2022

On-Demand Webinar. The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. Join this webinar as our experts discuss how CX leaders can meet the expectations of their digitally enabled customers and gain a competitive edge.

Outsourcing 147

Outsourcing Analytics Customer Service Managed Services 147

Groove Technology

SEPTEMBER 30, 2021

E-learning project outsourcing is a wise decision for various reasons, not the least of which is that you will receive a high-quality and professional training course. E-Learning Project Outsourcing Is A Wise Decision For A Variety Of Reasons. E-Learning Project Outsourcing Is A Wise Decision For A Variety Of Reasons.

Project Outsourcing 246

Project Outsourcing Outsourcing Design Research 246

Everest Group

JUNE 11, 2024

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What are the primary implications for business, technology, and sourcing resulting from these trends?

Insurance 147

Insurance BPO Banking Healthcare 147

Everest Group

NOVEMBER 29, 2022

ON-DEMAND WEBINAR. Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023. The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Who Should Attend? Sakshi Garg.

Offshoring 130

Offshoring Outsourcing Nearshoring Sourcing 130

Everest Group

NOVEMBER 9, 2021

Today, the challenge has become a widespread talent shortage and has spiraled into rising attrition rates, higher internal salary demands from employees, and increasing outsourcing rates across job skill sets. For the past several years, the talent war has had a special emphasis on the demand for high-end digital talent. Arkadev Basak.

Outsourcing 246

Outsourcing Analytics Research Jobbing 246

Everest Group

JUNE 25, 2024

Live Webinar Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals June 25, 2024 | 8:00 AM PT | 10:00 AM CT | 11:00 AM ET | 4:00 PM BST | 8:30 PM IST The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world.

Sourcing 130

Sourcing IT Outsourcing Outsourcing Sales 130

Everest Group

MAY 23, 2023

Live Webinar The Six Key Pricing Themes Dominating 2023 May 23, 2023 | 9 a.m. IST In 2022, the outsourcing industry experienced significant attrition and wage hikes. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Strategic Sourcing 130

Strategic Sourcing Cybersecurity Cost Control Outsourcing 130

Everest Group

DECEMBER 12, 2023

Live Webinar Key Issues 2024: Creating Accelerated Value in a Dynamic World December 12, 2023 | 9 a.m. Join Everest Group’s much-anticipated annual webinar, Key Issues 2024, to gain valuable insights into the current perspectives of IT-BP industry leaders. What questions will the webinar answer for the participants?

Shared Services 147

Shared Services Outsourcing Sourcing Marketing 147

Everest Group

FEBRUARY 6, 2024

Live Webinar The Generative AI Advantage in Enterprise CXM Operations February 6, 2024 | 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. What questions will the webinar answer for the participants? Who should attend?

Outsourcing 147

Outsourcing Customer Service Automation Marketing 147