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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

According to Forrester Research’s most recent CX Index report, consumer perception of CX quality has declined significantly, especially regarding effectiveness, ease of use, and emotional connection. Increasing customer dissatisfaction with AI-driven solutions hinders companies from fully capitalizing on the potential cost reductions.

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Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

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The Hackett Group’s Market Intelligence Service Launches Research Project Analyzing the Value Realized From Finance and Accounting Outsourcing Solutions Providers

The Hackett Group

NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. Our research will provide them with the guidance they need to do precisely this,” said Janssen. About The Hackett Group The Hackett Group, Inc.

Finance 96
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Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Everest Group

They realize data will help them identify ways to improve the experience and lower contact volumes, ultimately improving customer satisfaction and reducing cost. Navigating the talent crisis – Much of North America and Europe, as well as other locations across the globe, are experiencing a talent shortage.

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Efficient CX Delivery: A Tech-driven Approach | Webinar

Everest Group

Essential for CX and technology leaders, this live webinar will provide insights into decision-making processes that reduce costs without negatively impacting customer experience.

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Top 9 Software Development Outsourcing Challenges and Effective Solutions

Groove Technology

Industry research indicates that a substantial percentage of organizations grapple with managing outsourced software projects. Solutions: Detailed Vetting Process: Research each potential partner’s portfolio, certifications, and client testimonials.

Software 100
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Everest Group Declares ‘The Age of Decentralized Clinical Trials Has Begun’

Everest Group

Other benefits named include reduced cost (20%), reduced trial timelines (13%), more diverse patient populations (13%), getting real time data (7%), and enabling complex scoring and analysis (7%). billion and up to 12 years in research effort before approval by a regulatory body.