The Global Small Business Blog

APRIL 7, 2023

That accounts for more than half of all services trade worldwide. The future of trade is in services, particularly digitally delivered services.” Related to this, read research fellow Kati Suominen's report, " Trust in trade: Challenges to the global convergence on digital standards ," for the Hinrich Foundation.

E-Commerce 123

E-Commerce Service Research Accounting 123

31 West

OCTOBER 2, 2023

This case study delves into our experience with a pharmaceutical client, known as “PharmaTech” Our client wanted to outsource its tier-1 support & was actively looking for an IT service desk provider.

Pharmaceuticals 130

Pharmaceuticals Service Manufacturing Research 130

The Global Small Business Blog

AUGUST 15, 2024

From research and planning, to making initial trips to your target countries, expect to spend six months to several years preparing for this exciting new facet of your company. Ask yourself: Why sell your product or service to international markets? Take an honest appraisal of your business and yourself.

Research 236

Research Marketing Service 236

Forrester Digital Transformation

JULY 20, 2022

Threat hunting is a term frequently misused by cybersecurity pros, vendors, and service providers. We researched threat hunting to determine what it really is, what benefits it brings, and to overcome the misuse and abuse of the term. The resulting report, Threat Hunting 101, published recently.

Cybersecurity 49

Cybersecurity Analytics Research Automation 49

Forrester Digital Transformation

AUGUST 16, 2022

We published our report “Automation Can Solve The Service Worker Shortage,” in May 2022. This research defined eleven categories of automation that will most effect front-line service workers. We then ranked the categories based on likely adoption and how ready the required technology is.

Automation 130

Automation Service Research 130

Forrester Digital Transformation

NOVEMBER 8, 2022

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

Insurance 130

Insurance Service Banking Research 130

Forrester Digital Transformation

MARCH 15, 2023

In the function-as-a-service (FaaS) world, the key players have remained consistent, but the landscape of capabilities is constantly changing. Our research demonstrates that cloud decision-makers consider FaaS adoption by their development teams to be among their top priorities for the next 12 months.

Service 130

Service Research 130

Forrester Digital Transformation

JULY 6, 2022

I’m pleased to announce the latest published The Forrester Wave™: Global Adobe Services Partners, Q3 2022.

Service 130

Service Research Marketing 130

31 West

AUGUST 26, 2022

Customer service? You have to keep working on it until you acquire your own fan base, it will celebrate you as an epitome of customer service one day. Why because 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. Your customers will never get enough of it. Jim Collins.

Customer Service 130

Customer Service Service Sales Research 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

APRIL 16, 2024

Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Forrester Digital Transformation

JANUARY 18, 2023

Many financial services executives buy into the concept of customer obsession, but too few take actions that build a customer-obsessed culture. That is the top-level finding from our just-published “The State Of Customer Obsession In Financial Services, 2022” research report.

Service 130

Service Research 130

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

Forrester Digital Transformation

DECEMBER 6, 2021

Last week, we released the Forrester Now Tech: Cybersecurity Incident Response Services, Q4 2021. This research provides a comprehensive overview of the service provider landscape. We also provide information on key industries the vendors support and any reference customers they […].

Cybersecurity 214

Cybersecurity Marketing Research Service 214

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. But, MSPs also face many hurdles while providing services to clients. Addressing Safety Matters.

Managed Services 130

Managed Services Management Service Sales 130

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Groove Technology

JUNE 2, 2023

With the advent of technology and global connectivity, these services can be sourced from anywhere around the world, enabling businesses to leverage global talent and expertise. They can provide services at a reduced price compared to maintaining an in-house team, without compromising on quality.

Software 130

Software Outsourcing Service Outsourcing Professionals 130

Groove Technology

JUNE 4, 2023

is a popular choice for web development services: Single-threaded event loop architecture: Node.JS Research: Do your research and explore different NodeJS development services to find the one that best fits your project needs. Here are some reasons why Node.JS NodeJS vs other server-side technologies: Which one to choose?

Service 130

Service Sourcing Research Efficiency 130

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. In this article, we’ll dive into how stellar customer service can turn a one-time enrollee into a lifelong learner.

Customer Service 130

Customer Service Service Collaborations Administrative 130

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. According to research, 46 percent of customers have paid for apps. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray.

Service 130

Service E-Commerce Retail Out-Tasking 130

Forrester Digital Transformation

FEBRUARY 17, 2022

This funding round is right on the heels of some major moves in 2021: a $140 million Series D round and the acquisitions of Emotion Research Lab (video and […]. Uniphore has just announced a whopping $400 million Series E round led by NEA, giving them a valuation of $2.5 And they have been busy.

Research 246

Research Customer Service Automation Service 246

Groove Technology

OCTOBER 28, 2022

A general example of cloud technology is creating a paper online or using an online email service. The IT sector uses a variety of cloud computing models, including PaaS (Platform as a Service), SaaS (Software as a Service), and IaaS (Infrastructure as a Service). Total oversight of IT services. Compliance.

Service 130

Service Software Management Government 130

IBM Business Partners

MAY 31, 2024

The new era of generative AI has spurred the exploration of AI use cases to enhance productivity, improve customer service, increase efficiency and scale IT modernization. The FTA research indicates that this represents a 30% increase from 2018. Learn more about how watsonx can help usher in governments into the future.

Government 98

Government Service Administrative Risk Management 98

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

Customer Service 94

Customer Service Service Customer Support Sales 94

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties. LEARN MORE ABOUT Top Service Providers

Marketing 96

Marketing Service Sourcing Research 96

IBM Services

FEBRUARY 26, 2024

The financial services industry has been in the process of modernizing its data governance for more than a decade. This means the teams responsible for particular systems can fix any issue in a matter of minutes, according to MANTA research. The post 6 benefits of data lineage for financial services appeared first on IBM Blog.

Service 97

Service Regulations Engineering Banking 97

Forrester Digital Transformation

APRIL 19, 2023

This research involved analysis of earning calls from ten publicly listed cybersecurity service providers. Last week, Forrester’s published its first report on what cybersecurity vendors’ quarterly earnings means for technology executives.

Cybersecurity 130

Cybersecurity Research Service Risk Management 130

Premier BPO

JUNE 28, 2024

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. Best Practices for AI & Self-Service 3. References 1. IBM Global AI Adoption Index 4.

Customer Service 98

Customer Service BPO Co-Sourcing Service 98

Perficient Digital Transformation

FEBRUARY 14, 2023

The Research So my research took me to various tools, from Minikube , Kind to the recently released AKS Edge Essentials Preview from Microsoft TechCommunity. The setup was a bit involved and I had to research a fair bit on running kubectl commands to get my cluster up and individual Pods running.

Research 142

Research Service Design 142

Everest Group

NOVEMBER 2, 2022

LEARN MORE ABOUT OUR SERVICE OPTIMIZATION TECHNOLOGY RESEARCH. No-code Low-code.

Marketing 145

Marketing Research Service Automation 145

Groove Technology

OCTOBER 1, 2024

Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Forrester Digital Transformation

MAY 31, 2022

This report shows how each provider measures up and helps insurance technology architecture and delivery professionals select the right one for their needs.

Insurance 130

Insurance Management Research Software 130

3Pillar Global

DECEMBER 4, 2023

Which means, as an information services business, if you’re looking for the best and fastest way to gain a competitive edge, you need to invest in game-changing AI. Here are three use cases specific to information services to illustrate what we mean: Transformational impact on product design. AI Product Designer. Data Scientists.

Service 98

Service Engineering Design Efficiency 98

Groove Technology

OCTOBER 31, 2021

They have “software as a service” (SaaS) and a supportable hosting system. That’s why we’ve conducted extensive research on both platforms, tested each of them ourselves, and invited daily groups of people to test them. BigCommerce was number one in our research for its selling features. Sales Features.

E-Commerce 246

E-Commerce Sales Right-Sizing Customer Support 246

Forrester Digital Transformation

APRIL 22, 2022

I will be joining Fred Giron, Jinan Budge and David Holmes doing research in Managed Security Service Providers, Vulnerability Management, Zero Trust and Cloud Security. Hello, my name is Fahad Ehsan, and I am the newest analyst on the Forrester’s Security and Risk team.

Research 130

Research Management Service Cybersecurity 130