Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. IST In today’s competitive retail and CPG landscape, businesses face pressing challenges, from fluctuating consumer preferences to operational complexities. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Retail 147

Retail BPO Regulations Sourcing 147

Everest Group

APRIL 21, 2023

Retail CHECK OUT OUR RETAIL AND CPG IT SERVICES

Retail 130

Retail Service Marketing 130

Groove Technology

FEBRUARY 9, 2023

Introduction As part of the post-Covid impact, digital channels now account for 72% of customer interactions in the retail industry. With such a significant increase in digital transactions, retailers now have more applications and a higher volume of customer data than ever.

Retail 130

Retail Sales Sourcing Cybersecurity 130

Everest Group

NOVEMBER 1, 2023

LINKEDIN LIVE The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023. Viwers will gain actionable insights, learn variations in GBS model adoption, and discover best practices to build future capabilities.

Retail 147

Retail Marketing Global Business Services Company Focus 147

Forrester Digital Transformation

APRIL 10, 2023

You can find The State Of Cloud In Retail, 2023 on the Forrester website now. Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […]

Retail 130

Retail Healthcare Regulations Supply Chain Management 130

Groove Technology

MARCH 6, 2023

Introduction In the ever-evolving world of retail, visibility is a key driver of success. Of course, achieving this level of retail visibility isn’t always easy. Many retail businesses rely on a patchwork of different systems and applications, each with its own data format and integration requirements.

Retail 130

Retail Inventory Management Sales Data Entry 130

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

Everest Group

MARCH 29, 2023

Retail investors are here to stay. As global capital markets face macroeconomic headwinds and a liquidity crunch, retail investors are gaining volume in traditional equity and debt markets as well as emerging alternate investments. The strength of retail investors has been fueled by both demand and supply side factors.

Retail 130

Retail Marketing Banking Offshoring 130

Forrester Digital Transformation

OCTOBER 18, 2022

More than half of US online adults use smartphones to research and purchase products and services, making retail mobile websites an integral part of the shopping journey.

Retail 130

Retail Research Service 130

V-Soft Consulting

AUGUST 29, 2024

Delivering services that exceed customer expectations is one of the core aspects of businesses in the retail landscape. To meet the unique needs of customers, retailers must adopt cutting-edge technologies, such as technological innovation is Robotic Process Automation (RPA).

Retail 88

Retail Robotics Process Automation Customer Service Service 88

Forrester Digital Transformation

OCTOBER 14, 2021

Subscription offerings from brands and retailers have been popping up everywhere. But as many subscription services have found — and Rent the Runway’s recent IPO filings also underscore — creating a compelling subscription includes getting customers to subscribe and then keeping them subscribed, with continued value from that subscription.

Retail 130

Retail Service Marketing 130

Groove Technology

JANUARY 9, 2023

Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition. In this article, we’ll see how Mulesoft integration knocks down data silos with real-world retailer successes. Scalability. Flexibility.

Retail 130

Retail Inventory Management Sourcing Sales 130

Everest Group

APRIL 26, 2023

LINKEDIN LIVE The Future of Retail and CPG: Balancing Economics, Efficiency & Experience April 26, 2023 | 9 a.m. IST Today’s retail and CPG enterprises are facing the dual challenge of adverse macroeconomic conditions and rapidly changing customer behaviors. What are the top investment priorities for retail and CPG firms?

Retail 130

Retail Efficiency Service 130

Groove Technology

SEPTEMBER 27, 2022

While the epidemic took a toll on transportation and logistics, the retail sector held up as an evergreen sector. Retailers are rushing to use technology like AR and VR in the retail industry. IoT technologies are currently used in retail to ease corporate processes and improve the consumer experience. Defining IoT.

Retail 130

Retail Sales Manufacturing Administrative 130

Everest Group

APRIL 21, 2023

Retail CHECK OUT OUR RETAIL AND CPG IT SERVICES

Retail 130

Retail Marketing Service 130

Everest Group

MARCH 6, 2025

The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations. Stay tuned for the upcoming launch of our inaugural Payments Operations Services PEAK Assessment 2025 , set to release next quarter.

Banking 130

Banking Out-Tasking Healthcare Retail 130

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

JULY 6, 2023

Confronted with significant challenges in managing their supply chain due to fragmented software solutions and data silos, retail and consumer packaged goods (CPG) enterprises need unified platforms that support the demand for customization while maintaining agility. Reach out for more information on this topic.

Retail 130

Retail Supply Chain Management Inventory Management E-Commerce 130

31 West

MARCH 16, 2024

With a few clicks, consumers can conveniently purchase goods and services from the comfort of their homes. For entrepreneurs in the retail sector, it’s essential to employ tools and strategies that elevate their brand and attract their desired customer base. A particularly effective tactic in contemporary times is geofencing.

Retail 130

Retail Right-Sizing Call Center Sales 130

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 130

Retail Inventory Management Sales Streamline Operations 130

Forrester Digital Transformation

SEPTEMBER 30, 2022

82% of software-decision makers at US retail companies are planning to adopt or are adopting payments software in 2022, per Forrester's data.

Retail 26

Retail Software Service 26

McKinsey & Company

OCTOBER 18, 2022

The current model of universal retail banking is unsustainable over the long term. To thrive, banks need to reinvent themselves, focusing on businesses where they can achieve and extend market leadership in the new digital world.

Banking 133

Banking Retail Marketing Service 133

Everest Group

NOVEMBER 21, 2024

The State of the CPG-Retail GBS Market Continues to Evolve, highlighting emerging trends and new opportunities for growth and innovation.

Retail 130

Retail Marketing Global Business Services Shared Services 130

Forrester Digital Transformation

SEPTEMBER 22, 2022

Forrester has been tracking shifts in retail consumer banking to help banks better understand how to adapt to — and capitalize on — these shifts. Banks around the world are bracing themselves for tougher economic conditions amidst record inflation, rising interest rates, and the war in Ukraine.

Banking 26

Banking Retail Service 26

Everest Group

NOVEMBER 21, 2024

Explore the Top Challenges and Key Future Focus Areas for CPG-Retail GBS Leaders, providing insights into strategies for overcoming obstacles.

Retail 130

Retail Marketing Global Business Services Shared Services 130

Everest Group

SEPTEMBER 26, 2023

What Service Provider Executives Should Know September 26, 2023 | 9 a.m. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand. How will demand for services evolve in the new year?

Service 162

Service Retail Engineering Marketing 162

Perficient Digital Transformation

MARCH 22, 2023

There’s been a lot of reporting on the healthcare moves that retail giants like CVS , Walmart , Best Buy, and Walgreens have made of late. Here are several ways to ride the retail wave by arming all your stakeholders with tools, information, and just-in-time support they can use right on the sales floor.

Retail 110

Retail Healthcare Right-Sizing Sales 110

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.

Service 162

Service Retail Information Technology Marketing 162

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. LEARN MORE ABOUT Top Service Providers

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Everest Group

APRIL 15, 2024

Enterprise Immersive Experience Services As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. indicating a promising future for immersive experience services across industries.

Service 147

Service Manufacturing Insurance Retail 147

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. This growth goes beyond the mature North American and European markets.

Service 162

Service Advisory Finance Accounting 162

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. LEARN MORE ABOUT Top Service Providers

Service 147

Service Retail Manufacturing Banking 147

Everest Group

DECEMBER 12, 2023

Discover the preferred offshore and nearshore destinations for establishing GBS centers in CPG/Retail organizations.

Nearshoring 130

Nearshoring Offshoring Retail Marketing 130

IBM Services

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 94

Retail Inventory Management Call Center Efficiency 94

The Global Small Business Blog

NOVEMBER 11, 2021

For smaller retailers in particular, many of which rely on the holiday season for the bulk of their sales, months of worry could result in a bleak November and December. Such disruptions are widespread, including almost two-thirds of manufacturers and more than half of companies in the food service and hospitality sectors.

Retail 235

Retail Manufacturing Sales Service 235

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. What is mobile application development ?

Service 130

Service E-Commerce Retail Out-Tasking 130

Forrester Digital Transformation

NOVEMBER 16, 2021

Retail contact center agents (a.k.a. customer service heroes) typically deal with stressed-out shoppers during the holidays and the return period that extends through March. However, the shipping and supply chain crisis will make the interactions of the past a cake walk compared to what’s to come this season.

Customer Service 130

Customer Service Service Retail 130