Everest Group

SEPTEMBER 30, 2022

Who is Leading Customer Experience Management (CXM) Services in Europe? With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly.

Robotics Process Automation 130

Robotics Process Automation Contact Center Outsourcing Management Service 130

Automation Anywhere

JUNE 8, 2022

Artificial intelligence (AI) and Robotic Process Automation (RPA) have a lot in common. Automating tasks The word “robot” in Robotic Process Automation doesn’t refer to a physical robot or an AI robot.

Robotics Process Automation 144

Robotics Process Automation Supply Chain Management Data Entry Human Resources 144

V-Soft Consulting

AUGUST 29, 2024

Delivering services that exceed customer expectations is one of the core aspects of businesses in the retail landscape. To meet the unique needs of customers, retailers must adopt cutting-edge technologies, such as technological innovation is Robotic Process Automation (RPA).

Retail 88

Retail Robotics Process Automation Customer Service Service 88

Groove Technology

NOVEMBER 15, 2024

Financial Sector Leads in Outsourcing: A full 72% of the financial services sector is adapting to outsourcing trends to enhance efficiency outsources software and app development, driven by the need for secure, scalable, and compliant digital solutions. and GDPR from outsourcing providers to ensure data protection.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

V-Soft Consulting

NOVEMBER 17, 2023

Robotic Process Automation (RPA) has emerged as a vital component of digital transformative initiatives, gaining widespread adoption across various industries due to its multifaceted advantages.

Robotics Process Automation 105

Robotics Process Automation Automation Service 105

Redial

AUGUST 7, 2024

Advanced Technology Integration The adoption of AI, machine learning, and robotic process automation (RPA) is revolutionizing BPO operations. These technologies streamline processes, improve efficiency, and reduce errors, enabling BPO firms to offer more sophisticated and cost-effective services.

BPO 130

BPO Robotics Process Automation E-Commerce Business Process Outsourcing 130

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Automation Anywhere

APRIL 28, 2021

Customers contacting a call center want the best possible service experience. To survive, a business must also offer good service during and after the sale. From that same Zendesk report, “80 percent of customers will leave after more than one disappointing service experience.” But they don’t always get it.

Customer Service 98

Customer Service Call Center Robotics Process Automation Service 98

Perficient Digital Transformation

FEBRUARY 2, 2022

In the report, Forrester recommends that application development professionals work with DPA software outfitted with a suite of features for robotic process automation (RPA), embedded task managed, artificial intelligence (AI), machine learning (ML), content intelligence, scalability, low-code development, and more.

Robotics Process Automation 118

Robotics Process Automation Automation Software Out-Tasking 118

Everest Group

JUNE 15, 2023

How Work Insights can turn process and productivity data into actionable insights Understand how to achieve higher levels of agent productivity with ease. They will discuss: The current challenges being faced by global organizations.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Service 130

V-Soft Consulting

APRIL 29, 2021

As fintech companies becoming mainstream players, banks must consistently improve their services and provide a good customer experience to meet the competition. Robotic Process Automation (RPA) can help banks meet these challenges, streamline processes, and help offset increasing personnel costs.

Banking 90

Banking Robotics Process Automation Automation Service 90

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) is one of the most potent digital levers that enables businesses to achieve digital transformation. LEARN MORE ABOUT Top Service Providers

Automation 130

Automation Robotics Process Automation BPO Sourcing 130

Everest Group

MARCH 23, 2022

One of the most powerful digital levers enabling this transformation is Intelligent Process Automation (IPA). Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Automation Anywhere

SEPTEMBER 9, 2021

Field service is one of the operational areas that can benefit the most from automation. When the trucks start rolling A customer’s service goes down. A field service technician is dispatched to investigate the problem. Say a company handles 1,000 service calls a day, with a conservative $250 for each truck roll.

Service 97

Service Robotics Process Automation Out-Tasking Jobbing 97

Automation Anywhere

JULY 20, 2021

It’s data that could help you deliver better customer services, market better to existing customers and prospects, aid in enhancing existing products as well as new product design and development, stay on top of quality, and ultimately improve your business's bottom line by boosting the overall customer experiences. What data is that?

Customer Service 110

Customer Service Service Robotics Process Automation Customer Support 110

Automation Anywhere

FEBRUARY 21, 2022

Government workers responsible for citizen services can spend a significant portion of their time dealing with manual processes. And that can affect productivity and response to citizen requests, as well as open the door to potential errors—all of which can compromise service and how citizens view their government.

Service 98

Service Robotics Process Automation Government Data Entry 98

Automation Anywhere

OCTOBER 8, 2021

SoftwareReviews , a division of IT research and advisory firm Info-Tech Research Group , has published its 2021 Robotic Process Automation Data Quadrant Awards. And Automation Anywhere has been named a gold medalist—one of three software vendors to receive a gold medal from SoftwareReviews.

Automation 97

Automation Robotics Process Automation Advisory Research 97

Automation Anywhere

JANUARY 26, 2022

Gartner has jumpstarted some interesting conversations regarding hyperautomation and what happens as Robotic Process Automation (RPA) matures, most notably about the interoperability of automation tools.

Robotics Process Automation 119

Robotics Process Automation Automation Software Reduced Costs 119

Perficient Digital Transformation

FEBRUARY 23, 2022

With over 12 years of experience with the Pega platform and our longstanding service as a Pega Partner Advisory Council Member, we are experienced in identifying and solving the unique challenges of our clients across industries with award-winning cloud and business process management (BPM) solutions.

Robotics Process Automation 116

Robotics Process Automation Advisory Automation Collaborations 116

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. Reach out to discuss this topic in depth.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

V-Soft Consulting

NOVEMBER 3, 2021

Robotic Process Automation (RPA) is becoming an integral part of these initiatives and is being adopted by companies across sectors and geographies for the myriad of benefits it provides.

Robotics Process Automation 98

Robotics Process Automation Automation Efficiency Service 98

Automation Anywhere

APRIL 7, 2021

You’ve hit a roadblock on your Robotic Process Automation (RPA) journey—a challenge you’re not sure how to overcome. You may want to discover and prioritize the appropriate business processes to automate, shore up an unstable process automation, or jumpstart a sluggish deployment.

Robotics Process Automation 98

Robotics Process Automation Automation Design Collaborations 98

Automation Anywhere

FEBRUARY 25, 2021

With Robotic Process Automation (RPA), ROI is often measured in cost reduction , time savings, and increased productivity. Time to value is how long it takes from the point of purchase to seeing an actual benefit of the product or service in use. The objective is to achieve the most value in the shortest time frame.

Service 96

Service Robotics Process Automation Automation Software 96

Forrester Digital Transformation

FEBRUARY 15, 2023

Forrester is announcing changes to our Waves focused on automation services market, to better represent the rise of automation fabrics and the changing role of systems integrators, consultancies, advisory firms and specialist services vendors in this space.

Automation 130

Automation Advisory Service Marketing 130

Everest Group

SEPTEMBER 28, 2021

Payers profiled in the report include Anthem, Centene Corporation, Cigna, CVS Aetna, Health Care Service Corporation (HCSC), Highmark, Humana, Kaiser Permanente, Molina Healthcare and UnitedHealthcare. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Healthcare 130

Healthcare Robotics Process Automation Automation Government 130

V-Soft Consulting

JUNE 22, 2021

This revolution necessitated the banking, financial services, and insurance industries to alter their business strategies to drive digital transformation. Automation has taken center stage in this process. One such automation solution is Robotic Process Automation (RPA).

Robotics Process Automation 89

Robotics Process Automation Automation Finance Accounting 89

Go4Customer

APRIL 1, 2024

As a means to address these complexities, companies are resorting to BPO services as a vehicle to improve their operational efficiency, streamline cost and increase productivity. Through subcontracting non-cor.

Robotics Process Automation 40

Robotics Process Automation BPO Automation Flexibility 40

Automation Anywhere

MARCH 25, 2021

The financial services industry has always been an early adopter of technology to enhance the efficiency of operations and customer satisfaction. Not long afterward, financial institutions began implementing rule-based Robotic Process Automation (RPA) on a limited scale to handle repetitive, structured processes.

Service 98

Service Robotics Process Automation Banking Automation 98

Automation Anywhere

JANUARY 21, 2022

Moving the agents forward This week’s RPA Replay video offers a modern solution, combining Automation 360™ and Google Cloud Contact Center AI, to solve the siloed challenge and help your virtual agents become the hot bots of customer service. New to Automation Anywhere and Automation 360? REQUEST A DEMO.

Robotics Process Automation 75

Robotics Process Automation Service Automation Accounting 75

Automation Anywhere

OCTOBER 14, 2021

The pandemic has prompted changes in every industry, and financial services is no exception. Yet, the pandemic has accelerated the development of virtual service and the integration of digital channels such as web and chatbots with live channels such as call centers and live chat.

Service 98

Service Banking Robotics Process Automation Finance 98

Automation Anywhere

JULY 5, 2021

According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). In light of this forthcoming big change, here are four errors to avoid when automating customer service functions. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Automation Anywhere

JULY 21, 2021

Intelligent automation, combining Robotic Process Automation (RPA) and artificial intelligence (AI), offers a solution to that challenge. Intelligent automation software bots can operate as a fourth type of worker, operating in harmony with the other three, permanent, pooled, and interim staff.

Healthcare 138

Healthcare Software Robotics Process Automation Administrative 138

Everest Group

APRIL 10, 2024

R1 RCM’s acquisition of Cloudmed in 2022 to advance its revenue intelligence and automation capabilities is one of many examples. PE firms see the potential to acquire and merge these companies to create powerhouse vendors with broader service offerings and a larger client base, promising rapid growth and scalability.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

NOVEMBER 16, 2022

Facilitating the creation of initial automation workflows for the opportunities identified. Creating process discovery documents that can be leveraged internally to develop process understanding as well as robotic process automation (RPA) scripts. Additional Market Highlights.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Automation Anywhere

OCTOBER 29, 2021

Contact centers have become the first line of services and, sometimes, the only interaction a customer has with a business, elevating the centers’ role in retaining customers and growing revenue. Even before the pandemic, contact centers with legacy, disconnected systems and manual processing solutions were challenged to stay competitive.

Automation 128

Automation Robotics Process Automation Collaborations Customer Service 128