Forrester Digital Transformation

SEPTEMBER 30, 2021

As the B2B buying process becomes more complex, sales operations teams face escalating demands. Learn about the trends that will shape sales operations leaders' priorities in the year ahead.

Sales 245

Sales Service 245

Forrester Digital Transformation

NOVEMBER 15, 2021

Sales technology vendors often use the GPS analogy to describe how they help sellers reach their goals. Enter your destination, and let the system guide you. While this analogy makes sense, these vendors have spent more time talking about the route than their ability to get where you’re going on time. Companies that are not […].

Sales 246

Sales Service 246

Forrester Digital Transformation

DECEMBER 28, 2021

So what’s top of mind for B2B sales teams? Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. And the topics Forrester clients ask about often reveal emerging trends. I created a list of the top five topics revenue leaders asked me about in my first […].

Sales 246

Sales Sourcing Design Marketing 246

Everest Group

JANUARY 5, 2024

Accenture aims to enhance its supply chain prowess by acquiring after-sales services provider OnProcess Technology. The deal can create opportunities for both firms, their clients, and the overall supply chain business process services market. Reach out to us directly to discuss this acquisition further. Read on to learn more.

Sales 162

Sales Supply Chain Management Service Manufacturing 162

Forrester Digital Transformation

FEBRUARY 23, 2023

Attention, sales leaders! Sales leaders need to adapt fast to win, retain, and grow revenue in this increasingly turbulent market, but the […] In case you missed it, to win in 2023, your reps must leverage digital selling tactics and listen to buyer signals.

Sales 187

Sales Marketing Research Service 187

Forrester Digital Transformation

JUNE 24, 2022

Digital selling insights from buyers and B2B sales executives, covering self-service purchasing, product-led growth (PLG), e-commerce, and consumption-based pricing. Will they converge or remain distinct practices shaping the buying experience?

E-Commerce 246

E-Commerce Service Sales Management 246

Forrester Digital Transformation

JUNE 20, 2022

Back to the roaring 20’s It wasn’t supposed to be like this. Early in 2021 the media was filled with talk that we would see a return to the roaring 20’s, those golden years of economic prosperity before the first great Wall St. crash in 1929. And while socially, the episodic nature of Covid may […].

Sales 235

Sales Information Technology Research Management 235

Everest Group

JULY 26, 2022

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing. There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated. Understand These Seven Factors That Impact Pricing for Services | Blog.

Right-Sizing 264

Right-Sizing Service Advisory Managed Services 264

Everest Group

MARCH 31, 2023

Life Sciences Sales and Marketing Operations – Services PEAK Matrix® Assessment The life sciences industry is currently facing several challenges that are significantly impacting drug and device manufacturing costs.

Sales 130

Sales Marketing Service Pharmaceuticals 130

Forrester Digital Transformation

SEPTEMBER 2, 2022

Particularly with self-service. This practice – helping prospects buy – is buyer enablement. And it requires a deeper understanding of purchasing preferences and the buying process itself. In this area, B2B teams […].

Sales 49

Sales Service Marketing 49

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Everest Group

JUNE 13, 2024

APPLY ON LINKEDIN Job Title: Sales Development Representative Location City: United States (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Sales 100

Sales Research Jobbing Advisory 100

Premier BPO

MARCH 15, 2023

In today’s fast-paced digital era, businesses are always on the lookout for innovative ways to increase their sales and stay ahead of the competition. If you’re looking to boost your sales and enhance your customer engagement, ChatGPT can prove to be an excellent tool.

Sales 130

Sales E-Commerce BPO Software 130

Forrester Digital Transformation

FEBRUARY 13, 2023

As sales leaders weather the economic storm of 2023, sales technology remains key in firms’ ability to win, serve, and retain customers. Decreased budgets and pressure to perform in a challenging economy are forcing sales leaders to optimize their technology stack.

Sales 130

Sales Service 130

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. Both Salesforce and ServiceNow are focusing on unified platforms that integrate IT, customer service, and sales into a single ecosystem.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Perficient Digital Transformation

MARCH 8, 2024

Have you ever wondered what happens if you connected Personalization with Sales and Service Clouds? The Personalization connector for Sales and Service Clouds exposes user data and server-side campaigns in Salesforce CRM for your contacts and leads. Ensure both elements are functioning seamlessly for immediate results.

Sales 110

Sales Service Manufacturing Healthcare 110

Forrester Digital Transformation

MAY 4, 2023

Like other business innovations, digital sales rooms are not a magic wand. Learn what’s needed to capture the biggest benefits — and learn more at B2B Summit North America.

Sales 130

Sales Analytics Service 130

Everest Group

MAY 8, 2024

IT service providers are increasingly exploring monetizing their proprietary software tools and accelerators as independent products. Let’s delve into the opportunities and obstacles service providers face in this pursuit. These accelerators are bundled with services within the provider’s scope and delivered to the customer.

Service 173

Service Sales Software Research 173

Everest Group

JULY 16, 2024

APPLY ON LINKEDIN Job Title: Client Director Sales – APAC Location City: Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Sales 100

Sales Advisory Research Jobbing 100

Everest Group

NOVEMBER 30, 2023

LINKEDIN LIVE How AR Teams Use Research to Support Sales and Position for Competitiveness View the event on LinkedIn, which was delivered live on Thursday, November 30, 2023. Watch this LinkedIn Live with Everest Group experts and Allan Racey, Global Talent Services Lead with Accenture.

Research 130

Research Sales Design Service 130

Everest Group

MAY 6, 2024

APPLY ON LINKEDIN Job Title: Client Success Manager Location City: United States (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Sales 100

Sales Management Research Advisory 100

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. Unfortunately, this has not been the case.

Service 162

Service Sales Accounting Finance 162

Everest Group

MARCH 6, 2025

Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their suppliers.

Outsourcing 130

Outsourcing Accounting Service Sales 130

The Global Small Business Blog

FEBRUARY 28, 2024

©iStock/PIKSEL Poland's Blik is one of many homegrown mobile payment service providers (PSPs) that have become integral to commerce in the countries they were launched. They must address payment localization to build trust with customers and avoid losing sales. Blik powered 70% of e-commerce transactions in Poland last year.

E-Commerce 282

E-Commerce Sales Service 282

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 173

Service Banking Right-Sizing Research 173

Everest Group

AUGUST 12, 2024

The report provides an in-depth analysis of gen AI use cases across various CXM components, including customer services and support, sales and collections, order fulfillment, and value-added services.

Service 130

Service Marketing Sales Customer Service 130

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. A report by American Express found that 33% of Americans will consider switching companies after just a single instance of poor service. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings.

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Everest Group

MARCH 5, 2024

live webinar Engineering Services in 2024: The Market Outlook and Commercial Trends March 5, 2024 | 9 A.M. IST While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments. How did the engineering services market perform in 2023?

Engineering 147

Engineering Marketing Service Advisory 147

The Global Small Business Blog

MAY 19, 2023

©iStock/f11photo Twenty-seven (27) Georgia companies were honored this week (May 18, 2023) with an annual recognition for their expansion of export sales into new markets over the previous year.

Marketing 231

Marketing Sales Service 231

31 West

DECEMBER 15, 2024

If you need some assistance with writing cover letters or response messages during your call center hours, check this service in order to polish your grammar and make your writing style more consistent. Better Customer Retention Rate Eighty percent of customer attrition is caused by inadequate service, according to a TechSee report from 2022.

Call Center 130

Call Center Sales Jobbing Customer Service 130

The Global Small Business Blog

FEBRUARY 22, 2022

©iStock/Khaosai Wongnatthakan I [Laurel Delaney] talked about the business model Buy Now, Pay Later (BNPL), in my Global Trade Trends Report 2022 and that point-of-sale (POS) financing services in the United States have grown significantly over the past 24 months, especially since the onset of COVID-19.

Finance 222

Finance Banking Sales Marketing 222

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. The UK financial sector is under pressure amid high inflation, lower interest margins, shrinking profits, and a rise in digital banking services. What are the Implications for the Outsourcing Industry? A representative list of such branch closures is mentioned below.

Banking 147

Banking Outsourcing Service Sales 147

Forrester Digital Transformation

MAY 27, 2022

In the past 18 months, dozens of major retailers launched their own retail media networks while established players planned for expansion, self-service marketplaces, and in-house capabilities. In our just-published forecast, we estimate that retail media ad sales in the US […].

Retail 246

Retail Marketing Sales Service 246

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment. LEARN MORE ABOUT Top Service Providers

Service 130

Service Sourcing Automation Analytics 130

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What capabilities / best practices should providers establish to pragmatically support GICs? Who should attend?

Marketing 130

Marketing Service Shared Services Sourcing 130