Everest Group

OCTOBER 20, 2024

Cybersecurity Services Specialists PEAK Matrix® Assessment The demand for comprehensive cybersecurity services is increasing globally due to hybrid working models, rapid digitalization initiatives expanding the attack surface, evolving regulations, and escalating cyber threats.

Cybersecurity 130

Cybersecurity Service Regulations Government 130

The Global Small Business Blog

OCTOBER 25, 2023

©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?

Global Business Services 280

Global Business Services Service Shared Services Flexibility 280

Everest Group

AUGUST 13, 2024

AWS Services Specialists PEAK Matrix® Assessment With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security. LEARN MORE ABOUT Top Service Providers

Service 246

Service Analytics Marketing Sourcing 246

The Global Small Business Blog

FEBRUARY 23, 2024

©iStock/CarlosAndreSantos Less than half of companies believe their global business services (GBS) function adds value. They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite. This requires GBS organizations to adopt a new mindset —one that goes “Beyond GBS.”

Global Business Services 263

Global Business Services Service 263

Everest Group

JULY 13, 2023

Payments IT Services PEAK Matrix® Assessment The payments landscape is changing rapidly. LEARN MORE ABOUT Top Service Providers Today, consumers have more payment options than ever before.

Service 246

Service Banking Insurance Healthcare 246

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

JULY 26, 2022

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing. There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated. Understand These Seven Factors That Impact Pricing for Services | Blog.

Right-Sizing 264

Right-Sizing Service Advisory Managed Services 264

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Forrester Digital Transformation

MAY 10, 2022

Everything-eventually-becomes-a-service which Microsoft demonstrates by launching its own version of managed detection & response. We discuss what CISOs need to know, how it will impact the market, and what to look for next.

Service 264

Service Marketing Management Cybersecurity 264

Forrester Digital Transformation

MARCH 20, 2023

In times like these, customer service teams are often pressured to cut costs – at all costs. It’s news to no one that the past few years have been tough. Having only just found some stability post-pandemic, companies are now thrust into a new economic crisis. While we don’t expect that to change entirely, we […]

Customer Service 236

Customer Service Service 236

Everest Group

NOVEMBER 15, 2022

Capgemini, HCL Technologies and Alten top the leaderboard of ES service providers as ER&D outsourcing bounces back with double-digit growth in 2021. Tata Consultancy Services. Engineering services outsourcing bounced back strongly in 2021,” said Akshat Vaid, vice president at Everest Group. HCL Technologies. AFRY (ÅF Pöyry).

Engineering 246

Engineering Service Manufacturing Research 246

The Global Small Business Blog

FEBRUARY 26, 2024

©iStock/FeelPic What's affecting me, my clients, my colleagues and other global small business owners: Global small businesses need financial services , not charity. Today’s small businesses face extraordinary multi-layered challenges on local, state, national and global levels. Here's why.

Service 277

Service Retail Banking 277

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties. LEARN MORE ABOUT Top Service Providers

Marketing 240

Marketing Service Sourcing Research 240

Everest Group

MARCH 26, 2024

Analytics and Artificial Intelligence (AI) Services Specialists Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations.

Analytics 241

Analytics Service Healthcare Marketing 241

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

DECEMBER 10, 2024

Our experts will also discuss critical global services decisions, including build vs. buy strategies, in-house vs. outsourcing, onshore vs. offshore operations, and the balance between long-term and short-term contracts. What are the trends that will shape the global services market in 2025?

Shared Services 241

Shared Services Offshoring Outsourcing Sourcing 241

Forrester Digital Transformation

FEBRUARY 16, 2023

The customer service technology world is particularly saturated with these announcements; it seems like we can’t go a day without seeing another one. Not a huge […]

Customer Service 245

Customer Service Service 245

The Global Small Business Blog

JUNE 25, 2024

©iStock/hirun Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. For marketplace owners, it's an opportunity to engage with their online audience in real-time.

Customer Service 266

Customer Service Service 266

Everest Group

JANUARY 31, 2023

Live Webinar IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share January 31, 2023 | 9 a.m. IST The demand for technology services continues to remain strong, despite being in a recessionary period. What are the prominent themes that will drive service provider growth? CST | 10 a.m. EST | 3 p.m.

Service 245

Service Marketing 245

Premier BPO

JUNE 28, 2024

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. Best Practices for AI & Self-Service 3. References 1. IBM Global AI Adoption Index 4.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

JULY 23, 2024

In this report, we provide an overview of the digital workplace market, highlighting key business objectives and challenges, and gen AI’s impact on addressing these issues.

Marketing 259

Marketing Service 259

Everest Group

MAY 8, 2024

IT service providers are increasingly exploring monetizing their proprietary software tools and accelerators as independent products. Let’s delve into the opportunities and obstacles service providers face in this pursuit. These accelerators are bundled with services within the provider’s scope and delivered to the customer.

Service 173

Service Sales Software Research 173

Everest Group

JULY 16, 2024

Private Equity (PE) IT Services PEAK Matrix ® Assessment As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence.

Service 162

Service Streamline Operations Banking Analytics 162

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 173

Service Banking Right-Sizing Research 173

Everest Group

NOVEMBER 10, 2023

Data and Analytics (D&A) Services for Mid-market Enterprises Currently, mid-market enterprises stand at a crucial juncture. They are striving to strengthen their Data and Analytics (D&A) foundation while simultaneously exploring cutting-edge technologies such as generative AI.

Analytics 195

Analytics Marketing Service Advisory 195

The Global Small Business Blog

OCTOBER 28, 2024

Senate New export services by the International Trade Administration. Quote of the week: “With 90 percent of consumers living outside of the United States, the biggest economic opportunity for our country is to sell those consumers products that the United States of America makes.” – Senator Maria Cantwell, U.S. Why you should export.

Administrative 242

Administrative Service Management 242

Everest Group

JULY 23, 2024

Live Webinar What’s Next in Financial Services? IST The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. What is the role of AI in the financial services transformation? PT | 10 a.m.

Sourcing 162

Sourcing Insurance Service BPO 162

Perficient Digital Transformation

OCTOBER 25, 2024

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

Managed Services 64

Managed Services Management Service Reduced Costs 64

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment. LEARN MORE ABOUT Top Service Providers

Service 130

Service Sourcing Automation Analytics 130

The Global Small Business Blog

JANUARY 13, 2025

Detroit Regional Chamber recommends " offering quality customer service " in 2025. Successful artists don't follow trends; they create them." Frank Capra A bank thinks " tailoring your approach " should be top on your list for 2025. From tariffs to Taylor Swift, here are some wildcards for not just 2025, but for the next 5 years.

Banking 276

Banking Customer Service Service 276

Everest Group

MARCH 3, 2025

DORAs Impact on IT Services examines how it is reshaping IT service requirements for financial institutions in the EU.

Service 130

Service Marketing 130