Everest Group

NOVEMBER 29, 2023

From supporting a wide array of service segments to housing critical capabilities, the GBS organization’s influence has only become stronger. Conversations will cover key imperatives across areas such as talent employability, service innovation, the future of work, and more.

Service Innovation 162

Service Innovation Research Sourcing Marketing 162

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

IBM Services

SEPTEMBER 19, 2023

Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions. CSPs can take advantage of watsonx.ai

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

Mattsen Kumar

JUNE 9, 2021

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. We will also be touching base with customer service improvement ideas.

E-Commerce 52

E-Commerce Customer Service Service Customer Support 52

IBM Services

JANUARY 10, 2024

In brief, Red Hat OpenShift is the leading hybrid cloud application platform built on open-source innovation designed to build, deploy and run applications at massive scale, wherever you want. Red Hat OpenShift with confidential containers provides a fortified environment for financial services applications.

Healthcare 75

Healthcare Design Administrative Collaborations 75

Obobo

JULY 26, 2022

Suppliers should be evaluated based on their financial stability, product quality, delivery time, and customer service. The major component of the cost is the price of the goods or services procured, but other peripheral expenses include shipping, packaging, and disposal costs. How Do You Evaluate Suppliers?

Supply Chain Management 52

Supply Chain Management Flexibility Reduced Costs Sourcing 52

Planergy Software

AUGUST 30, 2022

Offering: The offering category is all about the service that accompanies the product. How can we make our service more convenient, personalized, or affordable? Experience: The experience category is about how consumers interact with our product or service. Could you create a subscription service?

Retail 52

Retail Finance Service Innovation Flexibility 52