Auxis

FEBRUARY 16, 2022

In today’s cost-cutting environment, some executives have wondered aloud whether creating a shared services organization internally makes better financial sense than outsourcing back office operations.

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Shared Services Service Outsourcing 52

Everest Group

MARCH 20, 2023

EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.

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Shared Services Service Management Global Business Services 59

Chazey Partners

JANUARY 17, 2022

[January 2022] Chazey Partners, a global management consulting firm specializing in Shared Services, is proud to support ISA in the implementation and expansion of their … Chazey Partners advises ISA to implement and expand their Shared Services Center Read More ».

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Shared Services Global Management Consulting Service Management 52

Everest Group

JANUARY 27, 2023

EVENT Finance Shared Services to Global Business Services: A Journey Worth Taking? Roundtable Wednesday, March 1, 2023 The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking?

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Global Business Services Shared Services Finance Service 52

Intugo

APRIL 25, 2023

What is a Shared Service Center in Mexico and how can it reduce operating costs? Establishing a shared service center in Mexico through Intugo can also be a solution for mid-sized companies. Shared service centers utilize standardized processes. Among them are: Greater operational control.

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Shared Services Service Labor Costs Human Resources 40

Everest Group

FEBRUARY 2, 2023

Amid the shifting economic climate and new reality of hybrid workforces, there’s no better time for companies to consolidate business functions and centralize support services. Read more in TechTarget.

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Shared Services Service Research 52

Auxis

OCTOBER 14, 2022

Despite how small Costa Rica is from a population perspective (~5.2M

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Shared Services Outsourcing Service Finance 52

Auxis

OCTOBER 14, 2022

Despite how small Costa Rica is from a population perspective (~5.2M

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Shared Services Outsourcing Service Finance 52

31 West

SEPTEMBER 8, 2022

Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. The official and ultimate goal of this blog post is to make you informed about the nuances (which can very well be called advanced tricks) that will help you save money when it comes to your IT help desk services.

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Service Right-Sizing Shared Services Engineering 130

ScaleHub

MAY 18, 2022

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. Hope to see you there!

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Shared Services Outsourcing Co-Sourcing Service 52

McKinsey and Company

OCTOBER 15, 2021

Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.

Global Business Services 103

Global Business Services Service Shared Services 103

Everest Group

MARCH 10, 2023

EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum March 20-21, 2023 11:00 AM PT | 2 PM ET Everest Group Partner, Rohitashwa Aggarwal, will be attending the ABSL European forum in Berlin.

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Shared Services Service Management 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT. This has to be highlighted.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Auxis

MARCH 30, 2023

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Shared Services Service IT Outsourcing Outsourcing 52

Magellan Solutions

MARCH 5, 2023

As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. What Is a Service Level Agreement? What is SLA, and how does it benefit your business?

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Service Administrative Outsourcing Right-Sizing 98

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Everest Group

DECEMBER 10, 2024

Our experts will also discuss critical global services decisions, including build vs. buy strategies, in-house vs. outsourcing, onshore vs. offshore operations, and the balance between long-term and short-term contracts. What are the trends that will shape the global services market in 2025?

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Shared Services Offshoring Outsourcing Sourcing 80

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. LEARN MORE ABOUT Top Service Providers

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Service Retail Manufacturing Banking 59

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What capabilities / best practices should providers establish to pragmatically support GICs? Who should attend?

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Marketing Service Shared Services Sourcing 52

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs? Capgemini is a winner!

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Service Shared Services Reduced Costs Global Business Services 52

Everest Group

JANUARY 24, 2024

LinkedIn live Key Insights into APAC's Global Services Landscape: The 2024 Trajectory January 24, 2024 | 11 a.m. ACT As macroeconomic uncertainty continues to reign, the APAC market is becoming steadily more desirable for global services. How will generative AI impact the IT-BP services industry in APAC? IST | 1:30 p.m.

Service 52

Service Shared Services Sourcing Marketing 52

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Shared Services & Outsourcing Network (SSON).

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Co-Sourcing Management Service Shared Services 52

Everest Group

APRIL 13, 2022

Key Global Services Trends Shaping 2022 | On-demand Webinar. The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down. Buyers and providers of services. WATCH THE WEBINAR ON DEMAND. Insights on the growth of the GBS market.

Service 52

Service Insurance Banking Sourcing 52

Auxis

DECEMBER 3, 2021

Our client’s division provides a range of shared services functions from Costa Rica for the corporation’s business units in the Americas, including North, South, and Central America and the Caribbean. A key area of service is the Human Resources (HR) Service Desk, which includes support for the company’s current and past employees.

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Human Resources Service Outsourcing Shared Services 52

Everest Group

NOVEMBER 10, 2023

I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. How were they orchestrated?

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Shared Services Jobbing Global Business Services Streamline Operations 59

Zinnov

AUGUST 28, 2023

The concept of Shared Services Companies (SSC) is not new; however, the rise in domain expertise combined with modern technologies have helped them evolve from mere transactional offices into strategic value centers. VIEW Report DOWNLOAD THE REPORT

Global Business Services 52

Global Business Services Finance Service Pharmaceuticals 52

Everest Group

JULY 30, 2024

DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.

Service 52

Service Offshoring Global Business Services Research 52

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market. LEARN MORE ABOUT Top Service Providers

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Outsourcing Service Global Business Services Shared Services 52

Everest Group

MAY 21, 2024

As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics. In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS.

Global Business Services 64

Global Business Services Service Regulations Pharmaceuticals 64

Everest Group

SEPTEMBER 8, 2022

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown. Explore the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. How has the location strategy for service providers changed in the past couple of years?

Marketing 52

Marketing Service Sourcing Shared Services 52

Automation Anywhere

MAY 6, 2022

The back office provides vital support and administration to the business and can help create service differentiation with business functions such as IT, HR, and finance. Automation can help bridge the gap between these different systems and trigger notifications or additional workflows to include necessary teams and departments.

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Automation Out-Tasking Finance Human Resources 144

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. How did the global services industry perform in 2023? CDT | 10 a.m.

Service 59

Service Sourcing Outsourcing Marketing 59

Everest Group

AUGUST 7, 2024

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.

Outsourcing 52

Outsourcing Service Global Business Services Shared Services 52

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Fissell brings over 20 years of events and information services product leadership experience to the role.

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Advisory Research Shared Services Sourcing 72

Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

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Call Center BPO Shared Services Right-Sizing 52

ScaleHub

DECEMBER 1, 2022

ScaleHub combines both artificial and human intelligence for better data — at an infinite scale — and looks to be the market leader in business process outsourcing (BPO) and shared services center (SSC) cloud services.”

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Marketing Business Process Outsourcing BPO Shared Services 98