Perficient Digital Transformation

OCTOBER 18, 2021

In our latest webinar, “Optimization Strategies to Improve Collections,” Scott Albahary, Perficient’s financial services chief strategist, and Byron Gifford, Perficient’s collection transformations lead, shared tangible solutions to the challenges collections and recoveries groups face.

Analytics 115

Analytics Design Accounting Service 115

Everest Group

SEPTEMBER 28, 2022

ON-DEMAND WEBINAR. Based on Everest Group’s close tracking of the Europe and UK technology landscape, this webinar will focus on how organisations in this region are embracing sovereignty and sustainability and the opportunities that exist for technology and service providers. Who should attend? Nitish Mittal.

Cybersecurity 98

Cybersecurity Government Sourcing Service 98

Everest Group

MARCH 29, 2022

LIVE WEBINAR. In this webinar, our experts will reveal key takeaways from our IT Sourcing Pinnacle Model® assessment, including capabilities and outcomes of leading IT sourcing programs and how IT procurement teams can unlock business value through an accelerated IT sourcing program. Is Your IT Sourcing Program Up to Speed?

Sourcing 98

Sourcing Software Management Service 98

Everest Group

SEPTEMBER 30, 2021

LIVE WEBINAR. Register for the Webinar. Related Content IT Security Services PEAK Matrix® Assessment 2020 Cybersecurity Risk Management in a Post-Pandemic Era | Blog. Could Your Business Partners Be Offering More Risk than Support? September 30, 2021 |. 9 AM CDT | 10 AM EDT | 3 PM BST | 7:30 PM IST. Hajar El Hammoumi.

Cybersecurity 94

Cybersecurity Risk Management Risk Management Marketing 94

Everest Group

JULY 23, 2024

Live Webinar What’s Next in Financial Services? IST The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. What questions will the webinar answer? PT | 10 a.m. CDT | 11 a.m.

Sourcing 64

Sourcing Insurance Service BPO 64

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. In this webinar, our sourcing and pricing analysts will discuss action items for procurement teams to achieve these goals and attain an accelerated growth trajectory in H2 2024. CDT | 10 a.m. EDT | 3 p.m.

Sourcing 59

Sourcing Service Strategic Sourcing BPO 59

Everest Group

MARCH 5, 2024

live webinar Engineering Services in 2024: The Market Outlook and Commercial Trends March 5, 2024 | 9 A.M. IST While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments. What questions will the webinar answer for the participants?

Engineering 59

Engineering Marketing Service Advisory 59

Everest Group

SEPTEMBER 26, 2023

Live Webinar Planning for 2024? What Service Provider Executives Should Know September 26, 2023 | 9 a.m. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand. CDT | 10 a.m.

Service 64

Service Retail Engineering Marketing 64

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. What questions will the webinar answer for the participants?

Service 59

Service Sourcing Outsourcing Marketing 59

Everest Group

MARCH 22, 2024

LIVE WEBINAR Analyzing the EU AI Act Impact for Global Businesses April 18, 2024 | 10:30 a.m. What questions will the webinar answer for the participants? BST | 11:30 a.m. CEST | 12:30 p.m. EEST | 3:00 p.m. IST Regulation in the AI space is about to change significantly with the introduction of the EU AI Act.

Regulations 69

Regulations Automation Service Management 69

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Everest Group

NOVEMBER 7, 2023

LIVE WEBINAR The Services Pricing Outlook for 2024: Are the Waters Finally Calming? IST The slowdown in demand in 2023 had a significant impact on services pricing trends. What questions will the webinar answer for the participants? What questions will the webinar answer for the participants? CST | 10 a.m.

Service 64

Service BPO Outsourcing Management 64

Hyland

JANUARY 30, 2023

This is a summary of the Hyland-sponsored webinar Content Fuels Your Anywhere-Work Strategy: Top Trends Shaping the Content Services Market , featuring guest speaker Cheryl McKinnon, Principal Analyst, Forrester Research. Cheryl McKinnon , a principal analyst with Forrester, studies the evolution of content services.

Marketing 97

Marketing Service Analytics Research 97

Everest Group

APRIL 16, 2024

LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. In this informative webinar, Everest Group’s pricing analysts will discuss how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Business Process Outsourcing 64

Business Process Outsourcing Outsourcing Call Center Management 64

Everest Group

DECEMBER 3, 2024

Live Webinar Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win December 3, 2024 | 7:30 a.m. IST As the global services landscape continues to evolve, 2024 has brought unique challenges. What questions will the webinar answer? PST | 9.30 CST | 10.30 EST | 3:30 p.m. GMT | 9 p.m.

Outsourcing 52

Outsourcing BPO Service Services Contracting 52

31 West

AUGUST 26, 2022

Customer service? You have to keep working on it until you acquire your own fan base, it will celebrate you as an epitome of customer service one day. Why because 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. Your customers will never get enough of it. Jim Collins.

Customer Service 130

Customer Service Service Sales Research 130

Everest Group

NOVEMBER 9, 2023

Webinar Futureproofing Talent Acquisition in an Era of Change November 9, 2023 9:00 AM PT | 12 PM ET Join Everest Group Partner, Arkadev Basak , in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts.

Business Development 75

Business Development Service 75

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. The webinar will cover updates on the global sourcing industry, the increased traction in the Global In-house Centers (GICs) leverage, and the role providers can play to make GICs a success. CDT | 10 a.m. EDT | 3 p.m.

Marketing 52

Marketing Service Shared Services Sourcing 52

Everest Group

JANUARY 23, 2024

Live Webinar The Generative AI Odyssey: A Year in Review and What's Ahead in 2024 January 23, 2024 | 9 a.m. What questions will the webinar answer for the participants? CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST In 2023, we witnessed massive investments in generative AI, with the majority coming from the supply side.

Retail 69

Retail Insurance Healthcare Analytics 69

Everest Group

JANUARY 11, 2024

Live Webinar 2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact January 11, 2024 | 9 a.m. In this webinar, our expert analysts will first reveal market predictions for 2024, drawing on findings from Everest Group’s Key Issues 2024 survey. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Marketing 64

Marketing Sales Research Engineering 64

Everest Group

NOVEMBER 19, 2024

Live Webinar Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook November 19, 2024 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. GMT | 8:30 p.m. IST Global businesses are at a unique inflection point of growth. How is the GBS model evolving? Who should attend?

Global Business Services 52

Global Business Services Shared Services Sourcing Marketing 52

Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. IST In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent. CDT | 10 a.m.

BPO 64

BPO Regulations Sales Outsourcing 64

Everest Group

JUNE 20, 2024

Webinar ABSL DACH: The New World of Business Services Locations June 20, 2024 Everest Group Vice President Parul Jain will join a panel of industry experts in an ABSL DACH webinar titled, The New World of Business Services Locations.

Service 52

Service Research 52

Everest Group

NOVEMBER 10, 2023

Webinar Realize your Embedded Finance and Lifestyle Banking strategy November 16, 2023 8:00 AM PT | 11 AM ET Join Everest Group Practice Director Kriti Seth in this upcoming webinar to discover how innovative platforms empower financial institutions to navigate the evolving banking regulatory landscape and revolutionize customer experiences.

Banking 64

Banking Finance Insurance Regulations 64

Perficient Digital Transformation

JANUARY 26, 2022

On February 2, Perficient’s Colletti will moderate a webinar that will feature GM Financial and Adobe. GM Financial will share how it continues to focus on the customer, while Adobe will discuss what all financial services companies can do to become “experience makers.” We’d love for you to join us.

Banking 113

Banking Service Analytics Research 113

Everest Group

OCTOBER 12, 2023

What questions does the webinar answer for the participants? Watch as our sustainability experts discuss how enterprises can leverage OKRs for their sustainability initiatives and transition from the conventional KPI and SLA approaches to an OKR-driven methodology. What are OKRs? Why use OKRs for sustainability specifically?

Impact Sourcing 69

Impact Sourcing Sourcing Software Efficiency 69

Everest Group

FEBRUARY 6, 2024

Live Webinar The Generative AI Advantage in Enterprise CXM Operations February 6, 2024 | 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. What questions will the webinar answer for the participants? Who should attend?

Outsourcing 59

Outsourcing Customer Service Automation Marketing 59

Everest Group

OCTOBER 4, 2024

Webinar Contingent workforce trends: The evolution of Services Procurement October 24, 2024 Join Everest Group’s Krishna Charan for an insightful discussion on the future of services procurement.

Service 52

Service Government Analytics Automation 52

Everest Group

APRIL 11, 2023

Live Webinar Marketing Services: Five Things You Need to Know to Capture Value in the Current Environment April 11, 2023 | 9 a.m. This webinar will explain what marketing services are, how we expect marketing services to evolve in the near future, and what CMOs need to consider while building their future roadmap.

Marketing 59

Marketing Service Outsourcing Management 59

Everest Group

SEPTEMBER 12, 2023

Live webinar Current Solution Trends and Their Impact on Outsourcing Deals and Pricing September 12, 2023 | 9 a.m. Join this webinar as our pricing experts explore how the success of a pricing bid, and what directly influences the pricing of a deal, ultimately lies in crafting a successful solution sizing model. CDT | 10 a.m.

Outsourcing 64

Outsourcing Sales Sourcing Design 64

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. ” This webinar offers buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance. CDT | 10 a.m. EDT | 3 p.m.

Retail 59

Retail BPO Regulations Sourcing 59

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. What questions will the webinar answer for the participants? What questions will the webinar answer for the participants? IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m.

Sourcing 64

Sourcing Outsourcing Strategic Sourcing BPO 64

Everest Group

FEBRUARY 22, 2024

Live Webinar Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact February 22, 2024 | 9 A.M. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally. CST | 10 A.M. EST | 3 P.M.

Impact Sourcing 59

Impact Sourcing Sourcing Government Research 59

Everest Group

JUNE 11, 2024

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. What questions will the webinar answer for the participants? What are the trends impacting enterprises across industries, such as healthcare, life sciences, insurance, and banking and financial services?

Insurance 59

Insurance BPO Banking Healthcare 59

Everest Group

NOVEMBER 9, 2023

Webinar Redefining the Finance Function with Intelligent Automation | Webinar November 9, 2023 Everest Group’s Vignesh Kannan , Vice President, Business Process Services, will join QX Global Group’s Chuy Michel, Head of Intelligent Automation, and Esteban Carril, Managing Director, Latin America, for a powerful session on Redefining the Finance Function (..)

Finance 59

Finance Automation Analytics Sourcing 59

Everest Group

DECEMBER 12, 2023

Live Webinar Key Issues 2024: Creating Accelerated Value in a Dynamic World December 12, 2023 | 9 a.m. Join Everest Group’s much-anticipated annual webinar, Key Issues 2024, to gain valuable insights into the current perspectives of IT-BP industry leaders. What questions will the webinar answer for the participants?

Shared Services 59

Shared Services Outsourcing Sourcing Marketing 59