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Four Steps to Transformation: Overcoming Buyers’ Achilles Heel in IT and BPO Deals | Blog

Everest Group

Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years. It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc.

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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

Developing effective measurement mechanisms for these outcomes can be complex Contractual adjustments : Traditional service contracts may need restructuring to accommodate the shared responsibility model. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.

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Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA | Webinar

Everest Group

Live Webinar Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA November 26, 2024 | 10 a.m. IST In today’s IT services landscape, early signs of recovery are beginning to emerge. What questions will the webinar answer? GMT | 11 a.m. CET | 3.30