Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Chazey Partners

JANUARY 17, 2022

[January 2022] Chazey Partners, a global management consulting firm specializing in Shared Services, is proud to support ISA in the implementation and expansion of their … Chazey Partners advises ISA to implement and expand their Shared Services Center Read More ».

Shared Services 52

Shared Services Global Management Consulting Service Management 52

Everest Group

MARCH 20, 2023

EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.

Shared Services 59

Shared Services Service Management Global Business Services 59

Intugo

APRIL 25, 2023

What is a Shared Service Center in Mexico and how can it reduce operating costs? Establishing a shared service center in Mexico through Intugo can also be a solution for mid-sized companies. Shared service centers utilize standardized processes. Among them are: Greater operational control.

Shared Services 40

Shared Services Service Labor Costs Human Resources 40

Everest Group

FEBRUARY 2, 2023

Amid the shifting economic climate and new reality of hybrid workforces, there’s no better time for companies to consolidate business functions and centralize support services. Read more in TechTarget.

Shared Services 52

Shared Services Service Research 52

Auxis

OCTOBER 14, 2022

Despite how small Costa Rica is from a population perspective (~5.2M

Shared Services 52

Shared Services Outsourcing Service Finance 52

Auxis

OCTOBER 14, 2022

Despite how small Costa Rica is from a population perspective (~5.2M

Shared Services 52

Shared Services Outsourcing Service Finance 52

Everest Group

JANUARY 27, 2023

EVENT Finance Shared Services to Global Business Services: A Journey Worth Taking? Roundtable Wednesday, March 1, 2023 The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking?

Global Business Services 52

Global Business Services Shared Services Finance Service 52

ScaleHub

MAY 18, 2022

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. Find out more As an event partner, we’re excited to attend and share our knowledge at the Outsourcing & Shared Services Germany Forum. Hope to see you there!

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

Everest Group

MARCH 10, 2023

EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum March 20-21, 2023 11:00 AM PT | 2 PM ET Everest Group Partner, Rohitashwa Aggarwal, will be attending the ABSL European forum in Berlin.

Shared Services 52

Shared Services Service Management 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Auxis

MARCH 30, 2023

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Shared Services 52

Shared Services Service IT Outsourcing Outsourcing 52

Everest Group

DECEMBER 10, 2024

How are outsourcing deals, enterprises leverage of service providers, and bill rates expected to change? Who should attend?

Shared Services 80

Shared Services Offshoring Outsourcing Sourcing 80

McKinsey and Company

OCTOBER 15, 2021

Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.

Global Business Services 103

Global Business Services Service Shared Services 103

Everest Group

NOVEMBER 10, 2023

I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. How were they orchestrated?

Shared Services 59

Shared Services Jobbing Global Business Services Streamline Operations 59

NoonDalton

FEBRUARY 13, 2023

When you consider outsourcing in general for shared services and GBS, you can see how value is realized as the business grows over time. The data shows that, despite the notion that a captive model offers more benefits, shared services and GBS really outsource a lot of work.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

31 West

SEPTEMBER 8, 2022

With that done, You should also consider a more advanced trick to cut the cost of the devices and services. Accelerate the development of centralized and shared services by leveraging enterprise-wide competencies and reducing the number of employees embedded in business units. However, proceed with caution.

Service 130

Service Right-Sizing Shared Services Engineering 130

Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

Call Center 52

Call Center BPO Shared Services Right-Sizing 52

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience.

Advisory 72

Advisory Research Shared Services Sourcing 72

ScaleHub

DECEMBER 1, 2022

ScaleHub combines both artificial and human intelligence for better data — at an infinite scale — and looks to be the market leader in business process outsourcing (BPO) and shared services center (SSC) cloud services.”

Marketing 98

Marketing Business Process Outsourcing BPO Shared Services 98

Perficient Digital Transformation

MARCH 27, 2023

Networking Infrastructure: Designing your platform’s backbone networking model, core infrastructure shared services, domain controllers, DNS configuration, traffic routing optimization, and IP address management.

Government 111

Government Design Automation Shared Services 111

Everest Group

NOVEMBER 28, 2023

What are they doing to overcome these challenges? What are the opportunities for GBS organizations in 2024? Who should attend?

Global Business Services 59

Global Business Services Shared Services BPO Sourcing 59

Everest Group

NOVEMBER 19, 2024

What are the challenges faced by GBS leaders? What are they doing to overcome these challenges? What are the opportunities for GBS organizations in 2025? Who should attend?

Global Business Services 52

Global Business Services Shared Services Sourcing Marketing 52

Everest Group

SEPTEMBER 21, 2023

What capabilities are service providers building to focus on the GIC segment? How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out? Who should attend?

Shared Services 59

Shared Services Sourcing Sales Collaborations 59

Everest Group

FEBRUARY 13, 2024

What capabilities will become crucial as part of evolution? Who should attend?

Global Business Services 52

Global Business Services Shared Services BPO Sourcing 52

Automation Anywhere

NOVEMBER 23, 2020

Earlier this year, we partnered with Shared Services and Outsourcing Network (SSON) to develop a report on how process discovery helps optimize return on investment (ROI) for automation. Here are the key findings from the report.

Automation 97

Automation Shared Services Outsourcing Design 97

Perficient Digital Transformation

JANUARY 23, 2024

Sharing Data with a Service Another powerful method to share data between components is by using a shared service. A shared service acts as a central point for data manipulation and communication between components. Components can share data by injecting and accessing the service.

Shared Services 52

Shared Services Service Efficiency 52

Everest Group

SEPTEMBER 24, 2024

What capabilities / best practices should providers establish to pragmatically support GICs? Who should attend?

Marketing 52

Marketing Service Shared Services Sourcing 52

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

ScaleHub

JANUARY 25, 2023

There are three primary models of Impact Sourcing (as defined by the Rockefeller Foundation ): ● Direct : Traditional outsourcing providers, and shared service centers adopt Impact Sourcing principles and hire high-potential but disadvantaged people directly.

Impact Sourcing 98

Impact Sourcing Sourcing Data Entry Business Process Outsourcing 98

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs?

Service 52

Service Shared Services Reduced Costs Global Business Services 52

Automation Anywhere

OCTOBER 26, 2020

Beyond ITSM ESM is a cross-organizational platform with a shared service catalog designed to automate workflows via low code or no code toolsets. Its numerous opportunities for automation significantly enhance productivity, making end-users more efficient and effective in daily tasks.

Supply Chain Management 97

Supply Chain Management Facilities Management Robotics Process Automation Automation 97

Everest Group

FEBRUARY 9, 2024

Gain insight into how CX data and analytics & artificial intelligence operations are currently structured, spanning in-house, outsourced, and shared services.

Analytics 52

Analytics Marketing Shared Services Outsourcing 52

Everest Group

MARCH 10, 2022

Everest Group and the Shared Services & Outsourcing Network (SSON) hosted a LinkedIn Live event to discuss the effects of the Russia-Ukraine war on service delivery and actions global business services / shared services organizations, enterprises, and global services firms should take as they immediately recover and plan for the coming months.

Co-Sourcing 52

Co-Sourcing Management Service Shared Services 52

Automation Anywhere

MAY 6, 2022

Almost half of HR global shared services executives believe RPA will deliver 10 to 20% savings to their businesses, the Deloitte survey found, with 9% expecting a savings of 40% or more.

Automation 144

Automation Out-Tasking Finance Human Resources 144

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Automation Anywhere

AUGUST 20, 2021

According to the Global IA Report by the Shared Services and Outsourcing Network (SSON), 44% of enterprises—a plurality—reported that was the case. Do you know that a lack of effective change management is the leading cause of Robotic Process Automation (RPA) failure? What is change management?

Management 97

Management Robotics Process Automation Automation Out-Tasking 97