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Evolutionary Journeys in BPO Excellence: A Dialogue with Magellan Solutions’ Visionary

Magellan Solutions

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? So, understanding the journey of pioneers like Magellan becomes crucial.

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Comprehensive Updates On The Status Of The Business Process Outsourcing Industry (BPO) In The Philippines

Magellan Solutions

Before updating readers about the latest news regarding call center outsourcing in the Philippines, let us answer this question first. The operation of BPO in the Philippines actually started in 1992 and not in 2000. Looking for BPO services that can help in streamlining and improving your business processes?

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BPO Case Study: How RAYA CX Scaled the HRO of the Leading Bank in Egypt 2000% to meet its 19 million customers’ needs

Raya Contact Center

The leading bank in Egypt embarked on a transformative journey and partnered with RAYA CX to scale its Human Resources Outsourcing (HRO) operations and enhance its Business Process Outsourcing (BPO) capabilities to better serve its 19 million customers.

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Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

Around US$700 billion was spent by corporations on outsourcing in total in 2022.In In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion. Spending on business process outsourcing (BPO) is anticipated to reach US$212 billion in 2023, up by 19% from 2019. With nearly 1.44

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BPO Case Study: How RAYA CX Scaled the HRO of the Leading Bank in Egypt 2000% to meet its 19 million customers’ needs

Raya Contact Center

The leading bank in Egypt embarked on a transformative journey and partnered with RAYA CX to scale its Human Resources Outsourcing (HRO) operations and enhance its Business Process Outsourcing (BPO) capabilities to better serve its 19 million customers.

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Knowledge Process Outsourcing Segment Expands in Q1

SourceFit

The Philippine business process outsourcing (BPO) industry is back on track, indicated by the knowledge process outsourcing segment taking up 28 percent of the total office space in Metro Manila in the first quarter of 2018.

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Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

Around US$700 billion was spent by corporations on outsourcing in total in 2022.In In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion. Spending on business process outsourcing (BPO) is anticipated to reach US$212 billion in 2023, up by 19% from 2019. With nearly 1.44