Premier BPO

FEBRUARY 28, 2024

Speakers and Insight Join industry leaders Talha Kamran, Head of Tech Practice at Premier BPO, and Galina Ryzhenko, VP of Product at Mavenoid, as they explore the transformative potential of AI in customer service. Visit our services page About Premier BPO: Premier BPO seeks to be a seamless extension of its client’s business processes.

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Co-Sourcing BPO Service Customer Service 52

Premier BPO

JUNE 28, 2024

Premier BPO’s AI Lab: Bridging Technology and Superior CX Premier BPO is at the forefront of CX innovation in the ever-evolving technological landscape. Premier BPO is committed to pioneering innovative technology solutions that tackle customer pain points, elevate satisfaction, and drive operational efficiency.

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Customer Service BPO Co-Sourcing Service 80

Premier BPO

OCTOBER 1, 2024

How Effective Database Management Fuels Decision-Making and Innovation A well-structured database management system provides the foundation for managing data from various sources and gleaning relevant insights crucial to your decision-making process by ensuring data is accessible in real-time.

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Management BPO Co-Sourcing Government 67

Premier BPO

APRIL 18, 2023

Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”.

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Co-Sourcing Outsourcing BPO Sourcing 52

Premier BPO

JULY 12, 2024

Premier BPO Empowering CX Transformations Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average. References 1. The US Health Insurers Customer Experience Index Rankings, 2024 2.

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Healthcare Efficiency BPO Insurance 79

Premier BPO

AUGUST 16, 2024

How Tech-Enabled Outsourcing Helps to Overcome Barriers to Gen AI Adoption Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average.

Outsourcing 65

Outsourcing BPO Co-Sourcing Labor Costs 65

Premier BPO

JUNE 25, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path leading to sustainable growth. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

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BPO Co-Sourcing Labor Costs Research 52

Premier BPO

APRIL 28, 2023

Session on Best Practices by Premier BPO: Hear from our outsourcing expert, Premier BPO COO, Dave Shapiro on the Best Practices of Offshore Outsourcing. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

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Outsourcing Co-Sourcing BPO Offshoring 59

Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Premier BPO

JUNE 28, 2024

As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection. This becomes a source of great dissatisfaction for consumers.

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BPO Co-Sourcing Research Labor Costs 70

Premier BPO

SEPTEMBER 8, 2023

Discover the secrets of how successful companies adapt swiftly to evolving customer demands A long-standing SOCAP partner, Premier BPO will be hosting the First-Timers’ event again this year and will be in attendance at the SOCAP IMPACT Awards Gala; set to conclude the three-day symposium.

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

Premier BPO

APRIL 18, 2023

Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”.

Co-Sourcing 40

Co-Sourcing Outsourcing BPO Sourcing 40

Premier BPO

JULY 12, 2024

Premier BPO Empowering CX Transformations Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average. References 1. The US Health Insurers Customer Experience Index Rankings, 2024 2.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

Premier BPO

OCTOBER 21, 2022

Premier BPO attended as a First-Timer Orientation specialist. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Premier BPO Insight for Businesses From SOCAP 22. About Premier BPO. Recruitment in a Wage War.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Premier BPO

OCTOBER 28, 2022

This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. This is a win-win solution that Premier BPO offers and it comes with its own set. Premier BPO operates a combination of on-site and WFH employees within its blended workforce. About Premier BPO. every year. time attendees.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Call Center 52

Premier BPO

SEPTEMBER 21, 2023

As a longstanding SOCAP member, Premier BPO once again took the initiative to host the First-Timers’ event this year and attended the closing SOCAP IMPACT Awards Gala, marking the conclusion of the three-day symposium. Watch the live video of Premier BPO receiving the award here: www.youtube.com/watch?v=3tm9NdPGiRQ

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BPO Co-Sourcing Collaborations Customer Service 52

Premier BPO

OCTOBER 12, 2022

This year SOCAP hosted the Indy Fall Symposium SOCAP 2022 in Indianapolis, with Premier BPO returning as a First Timer’s Orientation sponsor. Premier BPO specializes in helping first-time outsourcers explore and rollout a hybrid workforce. commented Premier BPO COO, Dave Shapiro. commented Premier BPO COO, Dave Shapiro.

Co-Sourcing 52

Co-Sourcing BPO Call Center Outsourcing 52

Premier BPO

MARCH 29, 2023

Premier BPO was a sponsor at the event and showcased at booth #108. Here’s what our COO, Dave Shapiro, expressed afterward: “The recent SSOW conference in Orlando was a great source of industry ideas and we appreciated the many people who visited our booth. And as a bonus, it was great to meet Alex Rodriguez.”

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Premier BPO

MAY 24, 2023

Also touching upon common misconceptions regarding offshoring, the Premier BPO COO presented interesting viewpoints alongside other panelists. Premier BPO is a long-standing member and sponsor of SOCAP International. Contact Us The post The SOCAP RECAP – Spring Symposium 2023 appeared first on Premier BPO.

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