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Paving the Path to Data-Driven Success: Essential Steps for Transformation

Premier BPO

1 Define a Data Strategy A comprehensive data strategy, mapped out with your business objectives, lays the groundwork for becoming a data-driven organization. To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics.

BPO 244
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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

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However, it also raises consumers’ expectations, which in turn causes them to lash out when the humanized chatbot cannot solve the problem. Most customers see the chatbot as a data collection tool, as it starts asking too many questions that don’t pertain to the task. This becomes a source of great dissatisfaction for consumers.

BPO 242
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The Role of Database Management in Becoming a Data-Driven Organization

Premier BPO

A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently. Since 2003, Premier BPO has delivered exceptional client value through its  award-winning approach.

article thumbnail

Paving the Path to Data-Driven Success: Essential Steps for Transformation

Premier BPO

1 Define a Data Strategy A comprehensive data strategy, mapped out with your business objectives, lays the groundwork for becoming a data-driven organization. To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics.

article thumbnail

The Role of Database Management in Becoming a Data-Driven Organization

Premier BPO

A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently. Since 2003, Premier has delivered exceptional client value through its award-winning approach.